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Wiggle phone number?

Discussion in 'Technical Know How' started by Mister Paul, 3 Sep 2007.

  1. Mister Paul

    Mister Paul Honky

    Location:
    North Somerset
    I've got 2 numbers for them-

    023 9237 0033

    023 9231 4813

    Both of them play the same recorded message (email us and we'll respond personally and quickly) before cutting you off. Not good.

    I've spent loads at Wiggle, and the only (little) problems I've had before have been sorted out quickly and acceptably by them. But last Friday I placed an order, still within their Augist offer period. The web site said that the order hadn't gone through, but Paypal has taken my money. I emailed them on Friday, and they haven't responded yet.

    Does anyone have a number that works?
     
  2. 02392 314818

    This number was taking me directly to reception a few weeks ago, maybe they've changed it to stop people like me calling them and annoying them!!
     
  3. barq

    barq Senior Member

    Location:
    Birmingham, UK
    They certainly seem to have a history of changing numbers so I suspect you are right.

    Sorry Mister Paul, I don't have anything more up to date than those.
     
  4. Mister Paul

    Mister Paul Honky

    Location:
    North Somerset
    Well, I think I made a bit of progress. I rang this number and got through to finance. The guy was very helpful and said that he would put me through to customer service. He also took my number and said that if he didn't manage to get me through then he'd make sure that someone rang me back. All great so far, but then...

    I got through to customer service. The guy's English wasn't that good, and I think this might have affected his response. But he said that I should email them with the order number. I told him that I had no order number because it had failed. He said in that case I should contact Paypal. I asked him why, then, that there was a bit on their FAQ page which said that in these exact curcumstances they should be sent an email with the order details and they would then process the order. He asked me what the order number was. (cut and pasting coming up). I told him again that I had no order number because it had failed. He said in that case I should contact Paypal. I asked him why, then that there was a bit on their FAQ page which said that in these exact curcumstances they should be sent an email with the order details and they would then process the order. And we went round like this about 3 times. He kept telling me to contact Paypal.

    The third or fourth time he said that he understood, and that I should email them with the information. I reminded him again that I had done this on Friday. He said that it should be dealt with today and if not I should contact them again.

    We'll see. It seems to be a case as usual of it depending on who answers the phone.
     
  5. domtyler

    domtyler Über Member

    Sounds like it went quite well then!
     
  6. Mister Paul

    Mister Paul Honky

    Location:
    North Somerset
    Well I was told that I'd get an email today.
    I haven't.
     
  7. yenrod

    yenrod Guest

    See what happens tomorrow midday - if not send an email...explaining situation :ohmy:
     
  8. bonj2

    bonj2 Guest

    CRC are better.
     
  9. Mister Paul

    Mister Paul Honky

    Location:
    North Somerset
    I know. And cheaper. I use them and Dotbike whenever I can. But this time they didn't have what I wanted. And Wiggle had an August offer which saved me a good bit of money.
     
  10. Mister Paul

    Mister Paul Honky

    Location:
    North Somerset
    Well that's that sorted. Still no email, so I rang again. I got the same bloke, who said that they couldn't have got my two emails from Friday, as they are now working on yesterday's.

    I pointed out that I had got confirmation receipts for both the emails from Wiggle, so had proof that they had been received. So the guy asked whether these emails had resolved the problem. No, says I, as they were only confirmation emails.

    So I gave him my email address and he found them. Then he found the confirmation somewhere that they had indeed received my payment.

    He said that he would refund the payment. I told him that I still want the goods, and at the August discount prices.

    So the upshot is that I've had the Paypal refund, and Wiggle have sent me a £20 voucher for my troubles.

    We got there in the end.
     
  11. Yup, they'll be changing the number now!!!
     
  12. Jack

    Jack New Member

    Location:
    UK
    Yep, once one of us gets through and gets a £20 voucher for our trouble (I got one too), they will definitely change it. :ohmy:
     
  13. Kieren Rose

    Kieren Rose New Member

    Try this number

    I have spent loads wiggle but no more. They promise delivery dates of 2 to 7 days yet they have no idea when stock is going to available. The promise means nothing.

    If you want to contact them try this number
    0293 231 4818

    I have found that they put answer phone messages asking you to email on numbers after you have spoken to them. the easiest way to get the new number is to contact one of there supplies. I tried V12 and magura both were able to give me a live phone number quite quickly.

    I personally thing that Chain reaction are much better at sorting out problems and the main reason is that you can talk to someone and get it actioned immediately without having to wait 4 days for an email reply that is supposing they ever answer at all. of the 12 eamils sent only 2 got answered and they were se vague it was a waste of time sending it in the first place.
     
  14. Maz

    Maz Guru

    A lot better than a bag of jelly beans or a keyring.
     
  15. yenrod

    yenrod Guest

    >customer service


    ..that lovely department dealing with complaints with beautifull service / treatment thrown in for good measure :biggrin: !
     
  16. Mister Paul

    Mister Paul Honky

    Location:
    North Somerset
    Have you only registered on here today so that you can complain about Wiggle?

    If you have, that's not very nice.
     
  17. Maz

    Maz Guru

    I think he's got shares in Chain Reaction.
     
  18. Kieren Rose

    Kieren Rose New Member

    I don't use chain reaction that often but I do think customer service is very important and for mazies benefit I joined so I could offer a number that worked for me. It is a bit cynical to state this, maybe maz like wiggling to much. and I haven't just joined to have ago at wiggle. Don't judge what you don't know.