would you take the discount or have it replaced ?

[Doyleyburger]

My new tcr was delivered yesterday and on unpacking the bike I noticed a chip in the paintwork right where the rear skewer goes through. I have emailed the company and they have given me the choice of a replacement bike or £100 off as conpensation. Obviously with the amount of times the rear wheel comes off the bike these areas are prone to paintwork chips etc......
I think it'll be ok but what would you do

 

[LocalLad]

If it were me, if take the cash and get some car touch up paint...you'll never notice it down there

 

[drummerbod]

Take the money - I am sure you will have more significant markings within a months use.

 

[Garry A]

My new Giant came with a small flake of paint off the fork. They were going to touch it up without telling me but left a post it note on the fork as a reminder to paint it. I took the money off and had them paint it, reckon bikes get stone chips anyway. My flake was tiny though, nowhere near the size of yours.

 

[Cuchilo]

Take the dosh and ask for some touch up paint . Giant do this in a small pen like tube so you can colour match the paint .

 

[screenman]

Ask for £150 and see what happens, it is going to cost them a lot more to replace it.

 

[xxDarkRiderxx]

Take the money and run!!!.. I mean ride.

 

[zizou]

Earlier this year i rejected a frame and got a replacement rather than take the discount because it was chipped, however that chip was on the top tube, i'd likely have taken the discount if it was on the drop out.

Take the dosh and ask for some touch up paint . Giant do this in a small pen like tube so you can colour match the paint .

Do you know where to get this? Ive had a search online but havent been able to find any, could do with some for some scratches picked up on Sunday!

 

[Cuchilo]

Earlier this year i rejected a frame and got a replacement rather than take the discount because it was chipped, however that chip was on the top tube, i'd likely have taken the discount if it was on the drop out.




Do you know where to get this? Ive had a search online but havent been able to find any, could do with some for some scratches picked up on Sunday!

You need to ask at a giant store and they will order it for the year of bike you have . Its not a fast process and from memory the small amount of paint you get isn't cheap .

 

[Dayvo]

Just say that it's an insignificant detail, but pay for the touch-up paint and we're even.

 

[Dave7]

Tell them you are open to the offer but think it's worht £200.00. The worst that can happen is they say no. As others have said.........a bit of touch-up paint and within weeks you will forget it was there.

 

[Brandane]

Is it just me who probably wouldn't have even bothered to contact them about that?
It's not as if it's on a prominent part of the frame, and as stated it will soon get chipped by removal and refitting of the back wheel anyway.
As things stand though, you have been offered £100 compensation which I would consider more than generous.

 

[Garry A]

It is a niggle though, your paying a lot of money for something new and you expect it to be in top condition not even slightly damaged.

 

[400bhp]

Is it just me who probably wouldn't have even bothered to contact them about that?
It's not as if it's on a prominent part of the frame, and as stated it will soon get chipped by removal and refitting of the back wheel anyway.
As things stand though, you have been offered £100 compensation which I would consider more than generous.

I wouldn't have bothered too. I had to look at the picture twice to see where the chip was.

 

[CopperCyclist]

As others have said, I'd take the 100 and buy some touch up paint.

Make sure you though, as that area will get a lot of water and be prone to rust.