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Bike Shop Staff

Discussion in 'Touring and Adventure Cycling' started by Muddyfox, 21 Apr 2008.

  1. Muddyfox

    Muddyfox Veteran

    My LBS is great, it's a small shop run by a husband & wife team and the advice i get from them is brilliant but i happened to be close to one of the biggest dedicated cycling shops in Devon last week so i thought i'd pop in and have a nosey and within minutes of walking in the door i was pounced upon (not literally) by a saleman ... the following converation went something like this

    Salesman ... morning sir can i help you ?
    Me ... no thanks im just browsing
    Salesman ... Anything imparticular ?
    Me ... Touring Bikes
    Salesman ... ah your in the wrong section for tourers
    Me .. But theirs a Dawes Galaxy
    Saleman ... but thats a serious touring bike sort of an end to end bike
    Me .. dont i look like a LeJog type person then ?
    Saleman ... stupid grin and points to the other side of the shop ... have a look over there sir

    so i wander over to where he pointed (closely followed) only to find a Dawes Dicovery 201 for £200 ? which he then went on to tell me that the Discovery would be ideal for my needs (not that i'd told him my needs) niether had he asked ? at this point i left the shop

    I got talking to a guy in the car park who told me that they get a set commision on sales whether it's a £1000 bike or a £200 bike and the salesman would have more chance of me buying the £200 bike there and then so would make his commision

    And these people are supposed to be dedicated cyclist's ?

    Simon
     
  2. Cathryn

    Cathryn California Correspondant

    Now I'm a big fan of Dawes Discovery 201s but that's shocking service!!!
     
  3. Muddyfox

    Muddyfox Veteran

    I was'nt slating the Discovery but their is a world of difference between that and a Galaxy

    But the Discovery did look like a nice bike for day rides etc etc

    Simon
     
  4. Danny

    Danny Legendary Member

    Location:
    York
    Name names - which shop was it? Or at least give us a clue, like the first letter.
     
  5. Cathryn

    Cathryn California Correspondant

    Totally agree.
     
  6. zimzum42

    zimzum42 Legendary Member

    I'd wager a wedge on it being Evans'
     
  7. MarkF

    MarkF Guru

    Location:
    Yorkshire
    I agree, damn good bikes, a 201 got me cycling again:smile:

    Hhmm, the sales assistant, can you blame him? Maybe he's on the minimum wage and needing commision to earn a decent wage, what's his goal, seeing you satisfied or paying his bills?;)

    I would imagine a "big" cycle shop has a completely different raison d'être than your LBS, at least you won't be going back.:smile:
     
  8. John Ponting

    John Ponting Über Member

    Location:
    Herts

    Where is their Devon branch ?
     
  9. Deefex

    Deefex Well-Known Member

    I've had pretty poor experiences with the Edinburgh Bike Co-op where some of there staff don't have a scooby doo what they're talking about.

    My first encounter was with one bloke who claimed that I wouldn't be able to use some Shimano SPD shoes with some Shimano SPD M424 pedals. Why? because the recess on the shoe "looked a little deep".

    After I had bought one of the Rev Country tourers they had stuck 700 x 32 tyres on them. I asked to be changed to 700 x 38 as that's what was on the spec (and that's what I wanted). When I came back the next day they had stuck on 700 x 35 tyres. Groan.... I offered to change them myself to prevent any further delay.

    Then I was asking about v brakes with drop levers - oh lordy. One bloke said no way. Another said all v brakes are compatible. Another said only "mini v brakes" are good with drop levers.

    Not impressed thus far...
     
  10. Yellow Fang

    Yellow Fang Guru

    Location:
    Reading
    It makes you value your LBS. I hope you do your bit to keep them going - not buying all your stuff by interweb and that. It's a big arse when you can't find a decent LBS any more. Apart from being accosted by salesmen on commission, I find the big cycle shops are also rubbish when you need your bike fixing - 'Sorry, we're full up till next Monday. Try again then.'
     
  11. zimzum42

    zimzum42 Legendary Member

    No idea, I rarely visit the provinces
     
  12. summerdays

    summerdays Cycling in the sun Staff Member

    Location:
    Bristol
    I have definately supported my LBS even when I could have had a significant reduction by buying on the internet. But I do also buy off the internet as they only have a small pokey shop so can't stock a large stock. As as result of buying our last 4 bikes from there, they often do quick fixes for me. Also a friend had to wait a long time to get her bike serviced whereas they seemed to fit me in a lot quicker. Whether it was just how busy they were as to why she had to wait or as she needed a really big service on the bike I don't know.
     
  13. HJ

    HJ Cycling in Scotland

    Location:
    Auld Reekie
    With Edinburgh Bike Co-op it really is pot luck on which staff member you get, my experience in the Edinburgh and Aberdeen branches is they are either completely hopeless or very knowable (and you never seem to them there again) which doesn't say much for their staff training and retention.
     
  14. Muddyfox

    Muddyfox Veteran

    My current bike came from my LBS and spookily it's in there now having Racks and mudguards put on, something i could've done myself but their policy is - "if you buy it from us we'l fit it for free" so needless to say my Next Bike will be bought from them as well

    I like to pop into the bigger bike shops when im near one to use it as a showroom type thing because they stock so many different bikes and accesories where my LBS does'nt have the room so it's always nice to handle the products and then go home and order from my LBS and even if they are a pound or two dearer it's worth it for all the free advice i get all year round

    The Bike shop in question is'nt one of the major chain stores but it is one of the biggest cycling shops in the East Devon Area just outside of Exeter ... those that are local will know which one it is now

    Simon
     
  15. vernon

    vernon Harder than Ronnie Pickering

    Location:
    Meanwood, Leeds
    LBS Recommendation

    I can not recommend Woodrups Cycles in Leeds highly enough. The shop is run by the second and third generation of the Woodrup family and it's heartening to see that it has expanded and has been revamped.

    Service is unbeatable and I've been a very satisfied customer for the past five years. Customers irrespective of the purchasing aspirations or bike servicing needs are invariably treated with with courtesy and offered excellent well informed advice.