C
chillyuk
Guest
A few weeks ago I reported a bus driver who was negotiating a narrow road with cars parked, and with a mobile phone clamped to his ear. I was amazed to see it nowadays by a so called professional driver. It would seem the driver has been fired. I can't believe this would be solely on my report, which was not corroborated by video or anything, so possibly others complained as well. Despite what the email said I was not on the bus, but driving towards it. I had actually stopped to allow the bus to get round a parked car.
I have pasted the emails I received which show it is sometimes worth reporting really flagrant breaches.
From:
Sent: 12 October 2010 12:29
To: xxxxxxxxxxxx
Subject: Centrebus, Stansted Mountfichet.
Dear xxxxxxxxxx
Re: Centrebus, Stansted Mountfichet.
Thank you for the complaint form you sent, which has been forwarded to us from Hertfordshire County Council.
Please be assured that your comments have been taken seriously and are now being investigated. We are very grateful to you for bringing these matters to our attention and we are sorry that you have been experiencing problems with this service.
Regards,
Pam
Contract Management Officer
Passenger Transport Co-ordination Centre
Essex County Council | Telephone: 0845 603 2200
Extension: 51747 | Email: pam.shead@essex.gov.uk
EssexWorks
For a better quality of life
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Dear xxxxxxxx
Re: Centrebus, Stansted Mountfichet.
We have investigated the complaint regarding the driver’s behaviour of a Centrebus on 08/10/10. Following the investigation and an interview with the driver, Centrebus have informed us that the driver concerned has been dismissed from Centrebus employment.
We are sorry that you have had cause to complain regarding this service and we would thank you for taking the time to advise us of this incident.
Regards,
Pam Shead
Contract Management Officer
Passenger Transport Co-ordination Centre
Essex County Council | Telephone: 01245 437747
Extension: 51747 | Email: pam.shead@essex.gov.uk
EssexWorks
For a better quality of life
Please consider the environment before printing this e-mail.
I have pasted the emails I received which show it is sometimes worth reporting really flagrant breaches.
From:
Sent: 12 October 2010 12:29
To: xxxxxxxxxxxx
Subject: Centrebus, Stansted Mountfichet.
Dear xxxxxxxxxx
Re: Centrebus, Stansted Mountfichet.
Thank you for the complaint form you sent, which has been forwarded to us from Hertfordshire County Council.
Please be assured that your comments have been taken seriously and are now being investigated. We are very grateful to you for bringing these matters to our attention and we are sorry that you have been experiencing problems with this service.
Regards,
Pam
Contract Management Officer
Passenger Transport Co-ordination Centre
Essex County Council | Telephone: 0845 603 2200
Extension: 51747 | Email: pam.shead@essex.gov.uk
EssexWorks
For a better quality of life
Please consider the environment before printing this e-mail.
Dear xxxxxxxx
Re: Centrebus, Stansted Mountfichet.
We have investigated the complaint regarding the driver’s behaviour of a Centrebus on 08/10/10. Following the investigation and an interview with the driver, Centrebus have informed us that the driver concerned has been dismissed from Centrebus employment.
We are sorry that you have had cause to complain regarding this service and we would thank you for taking the time to advise us of this incident.
Regards,
Pam Shead
Contract Management Officer
Passenger Transport Co-ordination Centre
Essex County Council | Telephone: 01245 437747
Extension: 51747 | Email: pam.shead@essex.gov.uk
EssexWorks
For a better quality of life
Please consider the environment before printing this e-mail.