Chain Reaction Cycles - Not Impressed!!

[Bugner]

Anybody ever managed to get through to them on the phone?? I was sent the wrong item. Whenever I ring the phone (for the last 2 days and this morning) it is either engaged or there is a pre-recorded message to say to try again. They haven't responded to my e-mail either. All I want to do is return the wrong item and get the right one.

They may advertise as the World Biggest Cycle shop, shame they haven't got the world's biggest call centre to take my call

 

[Bigtwin]

They are totally random- sometimes great service, sometimes the opposite. Phone is always a dead loss though.

It's what you put up with for free postage so far as I'm concerned.

 

[HLaB]

So far touch wood, I've found them very efficient and fast. I only use wiggle, CRC and Probikekit depending on who has got what I want/ whose cheapest and I've never needed to contact any of them, so my experience isn't exhaustive . Delivery wise I've found them to be similar but I heard similar things said about their phone service and hope I never need to phone them.

 

[Llama]

I've always been really happy with CRC - have you e-mailed them?

 

[punkypossum]

Never had any problems with them, although getting thru on the phone can sometimes be a bit difficult...

 

[barq]

I mostly like them but had an order stuck at the processing stage for a few days last week. My email took 30 hours to get a reply which seemed a bit too long but not a disaster.

Hope you get some joy soon.

 

[scook94]

Only phoned them once (to find out what their cut-off time for next day delivery was) but got straight through after only a couple of rings.

 

[Goffins]

They may advertise as the World Biggest Cycle shop, shame they haven't got the world's biggest call centre to take my call

Not to be obtuse but it's this very reason why they can offer such great bargains.

Pay more for your products elsewhere or stop complaining.

 

[e-rider]

The phone line is useless but you might get through if you keep trying. E-mail replys take about 1-4 days from my experience so you might have to wait a little.

As for being sent the wrong item, it has happened to me several times now with CRC - sometimes it's been something "completely" different. I think they pick by ref. number and don't even look at the product to check if it's correct.

You don't really need to talk to them, just send it back with a returns form and expain what has happened and what you want (refund or exchange) - it is annoying though but I guess that's what you get for low(ish) prices.

I'm starting to shop elsewhere these days but all on-line shops have their problems. Wiggle.co.uk seem pretty good but do make mistakes too.

 

[Ivan Ardon]

If you're annoyed by CRC, I suggest you never, ever order anything from Winstanleys....

 

[wyno70]

I've used this fella a few times now and the delivery has always been next day, email response time has been about an hour and only problem I've ever had (which was my fault for ordering wrong size) was resolved (new product arrived) within 2 days!

I'll be using him every time in future:

www.highonbikes.com

 

[briank]

Have never had a problem with CRC, so can't comment on response when things go wrong.
They're not always the cheapest - especially for some consumables like tyres - but often enough that they're now my site of first resort.

 

[woohoo]

I've used this fella a few times now and the delivery has always been next day, email response time has been about an hour and only problem I've ever had (which was my fault for ordering wrong size) was resolved (new product arrived) within 2 days!

I'll be using him every time in future:

www.highonbikes.com

+1. Got my new Mavic wheels from them. Check their ebay prices first; sometimes they are better than their own website.

 

[e-rider]

dotbike.com are extremely helpful but their prices are all over the place - some stuff is cheap but other stuff is insanely expensive.

Top marks for customer service though.

 

[Steve Austin]

CRC are the best shop out there ime. been using them for years, and always go there first.