Smokin Joe said:SRAM use a system known as "Double Tap". *There is only one shifter positioned behind the brake lever, a short push drops the chain onto a smaller cog and a longer sweeping push switches it to a bigger cog*. Probably the reason some people have complained about it, when your hands become tired and confused it is easy to over or underdo the required movement.
I should not think a decent shop who sells it would have any trouble maintaining the system.
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