On the other hand when I left an e-reader on a plane to - or from - Kirkwall - I forget which - it was never seen again. Despite telling the ground handlers immediately I got off the plane, and even quoting the specific seat I'd been sitting in.
I think @srw's point is that Stansted is inherently a low-cost airport, and that by choosing to fly from Stansted, one is choosing a business model where customer service is paid for item by item rather than included in the fare, and one should accept the consequences of one's choice. Which is a fair comment up to a point, but only IMHO up to a point. Firstly, there are all sorts of reasons why one might choose to fly Ryanair from Stansted rather than business class on Emirates from Heathwick (including, arguably though possibly marginally, less environmental damage stemming from the greater seating density), and not all of those reasons involve a positive embrace of the low-initial-cost, charge-for-the-extras business model. And secondly, I don't feel entirely confortable with saying about anything that is partly done to save money, and therefore is statistically going to correlate with use by less advantaged parts of society, that it's just tough and they have to accept the consequences of their cost-constrained choices - that way does not a fairer society lie.
I accidentally dropped my phone getting off a train and didn't realise until I was half a mile from the station and the train was long gone.
Cue major panic.
However, I rang the phone and after what seemed like an age a woman answered and once I'd explained offered to hand the phone to the guard.
The guard advised that the lost property office was in York (20-odd miles from home) which was going to be a pain, but at least I'd get the phone back. He then asked if I could get back to the station I'd used earlier. I said that would be no problem and he happily advised me that he'd leave the phone with the ticket office staff when he passed back through on the return journey later that morning.
At lunchtime I walked down to the station and got my phone back no problem. A simple use of common sense but great customer service.
How are you calculating cost? The true cost would be space allocated to storing it, time spent arranging to send it out based on staff salary, packaging and postage. I would imagine space in an airport is quite expensive and so will staff costs be.
I once left a tablet in the seat pouch in front of me on a flight back from the US into Manchester on Virgin, realised when I got in the car, rang them, put through to lost luggage, it had been found & handed in, as I was flying back out 7-10 days later I left it there & arranged collection on my way out. I think there was a £5-8 fee which I had no issues with, they did offer to post it to me for £10
I'm not. How could I? All I'm saying is that that should be the criterion. As against profit.
..and maybe it is. My guess is that most are underestimating the true cost.
Or greed or required profit
You believe it costs hundreds of thousands of presumably GBP & not JPY to set up a lost property office?
I can't be the only one imagining this as a film trailer voice over.
