A question for those who've had insured bikes stolen: how long was it until you had a replacement?
My bike was stolen from Covent Garden on Tuesday 14th July. I reported it to the police that night, and got a crime reference number from them on Friday. I posted the insurance claim form the same day, so the insurance company should have received it by the 21st July.
I phoned the insurance company roughly 3 weeks later to check they'd received my form (I was on holiday earlier than that), and they told me they'd approved the claim and were waiting for a quote from their cycle supplier.
After another week I phoned again, and they said Evans Cycles would supply the bike, and that I'd get a call from them.
...when I didn't get a call after a week, I called the insurance company -- they said Evans would call me
...and the same again a week later
...and again a week later (9 weeks since they received the claim) -- I was told I'd get a call back that afternoon.
This isn't including the times I called when the person dealing with my claim was on lunch and someone else answered -- I left a message every time, but I'm still waiting to be called back (or for a reply to one of my emails).
I've left a message with someone just now (10 weeks), but unless I get a call back this afternoon I'll be writing a complaint this evening.
It's not what I was expecting from "Butterworth Insurance Services, who have more than 25 years experience of providing insurance for members of the UK's leading cycling organisations", but I don't know if my expectations are realistic. So -- has anyone else waited 10+ weeks for a replacement bike, when there were no questions of fault/liability etc?
My bike was stolen from Covent Garden on Tuesday 14th July. I reported it to the police that night, and got a crime reference number from them on Friday. I posted the insurance claim form the same day, so the insurance company should have received it by the 21st July.
I phoned the insurance company roughly 3 weeks later to check they'd received my form (I was on holiday earlier than that), and they told me they'd approved the claim and were waiting for a quote from their cycle supplier.
After another week I phoned again, and they said Evans Cycles would supply the bike, and that I'd get a call from them.
...when I didn't get a call after a week, I called the insurance company -- they said Evans would call me
...and the same again a week later
...and again a week later (9 weeks since they received the claim) -- I was told I'd get a call back that afternoon.
This isn't including the times I called when the person dealing with my claim was on lunch and someone else answered -- I left a message every time, but I'm still waiting to be called back (or for a reply to one of my emails).
I've left a message with someone just now (10 weeks), but unless I get a call back this afternoon I'll be writing a complaint this evening.
It's not what I was expecting from "Butterworth Insurance Services, who have more than 25 years experience of providing insurance for members of the UK's leading cycling organisations", but I don't know if my expectations are realistic. So -- has anyone else waited 10+ weeks for a replacement bike, when there were no questions of fault/liability etc?