my internet at home isn't working...any ideas?

[Maz]

i tried connecting to the internet at home, but i keep getting the 'page not found' when i try connecting to any website.

The really odd thing is that shortly after i boot up the pc i get speech bubble messages from my ZoneAlarm firewall/anti-virus software saying [for example] "RealPlayer is trying to access the internet...allow or deny?" and "IP 123.23.345 is attempting to access your computer...allow or deny?".

These messages would suggest that the internet connection is working, but i'm not able to open any website when i fire up Internet Explorer.

internet was working fine 3pm sunday, logged in again at say 8pm and it wasnt working.

any suggestions please on what things to try to find the problem? will try and contact my ISP [talktalk] later.

thanks

 

[magnatom]

Maz,

I can't help with your problem, but the messages saying that stuff is trying to access the internet does not mean that the internet is working. All they are doing is trying to access the net. Zone Alarm won't tell you if you are successful.

Your best bet is with the ISP unfortunately.

 

[alecstilleyedye]

especially as it's talktalk.

 

[domtyler]

Have you got a router at home?
If you know the ip address of it's external interface just publish it on here with your admin username and password and I'll take a quick look for you.

 

[Maz]

ok...if i do change ISP [which i may do, tho generally theyve been ok], who should i go with? who are you with?
ta

 

[domtyler]

Are you using a MAC at home? If so, it is normal for basic things like this to just stop working for no reason!

 

[magnatom]

Have you got a router at home?
If you know the ip address of it's external interface just publish it on here with your admin username and password and I'll take a quick look for you.

Errm, I really don't think you should publish that information on the web. Are you a hacker Dom?

 

[ColinJ]

Have you got a router at home?
If you know the ip address of it's external interface just publish it on here with your admin username and password and I'll take a quick look for you.

And don't forget to tell us your bank details while you're at it !

 

[domtyler]

I think Magna's advice was to just contact the ISP as the problem could well be at their end rather than to change provider to resolve the current problem.

 

[Maz]

Have you got a router at home?
If you know the ip address of it's external interface just publish it on here with your admin username and password and I'll take a quick look for you.

i'm a bit shoot at IT but no, i dont think i've got a router...i just have a modem that plugs into the telephone socket [via an ADSL filter of course]

 

[domtyler]

Errm, I really don't think you should publish that information on the web. Are you a hacker Dom?

Thanks mate!

I was just about to download his vast porn collection and set his screensaver to one of your heavy breathing videos!

 

[domtyler]

i'm a bit shoot at IT but no, i dont think i've got a router...i just have a modem that plugs into the telephone socket [via an ADSL filter of course]

I guess you have tried rebooting it?

 

[LLB]

Go into your zone alarm settings, and allow the net browser to access the net. It sound like it has been blocked by zone alarm.

Easy test is to turn zone alarm off for a couple of minutes and try again whilst it is off.

If you are using a wireless router, the router will most likely have built in hardware firewall.

 

[magnatom]

Actually looking at the time you logged in, this is a busy period. There can be issues with dropped connections if the line noise rises (which it can do when there are a lot of people on).

Do you leave your rooter switched on? If so try rebooting it.

 

[Maz]

i have tried rebooting but still have the same problem.

the modem has its own power supply which i normally switch off whenever i switch off the pc.

i'll try and 'disable' ZoneAlarm like linfordLB says in case that's whats causing the problem.

cheers