Bought some items from a well known cycling retailer. Mentioning no names, but they also sell lots of car stuff. I had a voucher to use.
Free Next Day Delivery.
Message on thursday saying "Your package is with DHL for next day delivery"
Supposed to arrive Friday.
Friday: email saying package delayed, will be with you Monday
Monday. email saying "sorry, courier could not get access to your house, will retry Wednesday". Admittedly, there are road works at one end of our street, but cars can still get past, and the other end of the street is clear. No other courier has had issues.
Wednesday. No parcel, and no contact.
Thursday. No parcel, DHL website says "parcel back at depot"
Complain to Halfords (yes, I wasn't going to mention the name) about issues with their "next day delivery". Their response was "We'll get back to you within 72 hours".
A 72 hour response time for queries on a "next day service" seems a little odd....
Rant over. Will probably continue at a future date.
Free Next Day Delivery.
Message on thursday saying "Your package is with DHL for next day delivery"
Supposed to arrive Friday.
Friday: email saying package delayed, will be with you Monday
Monday. email saying "sorry, courier could not get access to your house, will retry Wednesday". Admittedly, there are road works at one end of our street, but cars can still get past, and the other end of the street is clear. No other courier has had issues.
Wednesday. No parcel, and no contact.
Thursday. No parcel, DHL website says "parcel back at depot"
Complain to Halfords (yes, I wasn't going to mention the name) about issues with their "next day delivery". Their response was "We'll get back to you within 72 hours".
A 72 hour response time for queries on a "next day service" seems a little odd....
Rant over. Will probably continue at a future date.