Be Broadband

[martint235]

I moved to Be Broadband about a year ago as they were offering a great package of £7.50 per month (not an introductory offer). I've received an email today to say that my package is now being discontinued and that they have options for me. The options are pay £14 per month or leave.....

To say I'm not happy is a bit of an understatement but now I need to find a new provider. I already have a BT phone line and Sky TV, is it worth going with one of those or does anyone have a good recommendation of another company?

P.S. Sorry to anyone who went to Be on my recommendations

 

[phil_hg_uk]

o2 Broadband £8.17 per month if you have an o2 mobile phone (I use them no problems) or plusnet from £6.49 per month ( a customer of mine uses them had no problems)

 

[Manonabike]

o2 Broadband £8.17 per month if you have an o2 mobile phone (I use them no problems) or plusnet from £6.49 per month ( a customer of mine uses them had no problems)

Be = o2 --> same broadband compamy

 

[phil_hg_uk]

Be = o2 --> same broadband compamy

Yes but not the same price which is what the op is taking about

 

[martint235]

Thanks for the replies. I'm wary of o2 as I had a mobile with them and had a few problems. A good friend of mine works for them too and admits they have some corporate issues around customer service. I'll have a look at PlusNet though (part of the BT empire I believe).

I may just go for BT, I've asked them to do me a deal and will see what they come back with. I've spent years avoiding them though.

 

[Jezston]

O2 and Be are THE SAME. I think you get through to Be's same call center when you call them.

I have nothing but good things to say about O2 broadband, well apart from them not having lines in my exchange when I moved house so I had to change to Virgin

 

[Danny]

I just switched to BE as they are a Which? magazine best buy, and so far I have been very happy with the service.

I avoided Plusnet as they have recently been taken over by BT, and customer service has gone down the pan. I also avoided BT as I know too many people who have horror stories about their broadband service.

 

[MrGrumpy]

No offence to the OP but £14 a month is bloody cheap broadband and an ISP whom are probably the best for consumer broadband. Was with them for 3yrs until FTTC came my way but if I`m honest i`d wished stayed. I take it you were on the Be value broadband with the 40gb cap limit, now discontinued? You will be struggling to get anywhere near as good in terms of speed etc. Of course it depends on your usage and what you want from the broadband as to who to maybe go for avoid. O2 and Be as pointed out are owned by the same company but o2 do shape/prioritise net traffic if that is an issue for you maybe best avoid. When i left Be i was offered half price broadband on their unlimited package to stay, wish I had now

 

[martint235]

No offence to the OP but £14 a month is bloody cheap broadband and an ISP whom are probably the best for consumer broadband. Was with them for 3yrs until FTTC came my way but if I`m honest i`d wished stayed. I take it you were on the Be value broadband with the 40gb cap limit, now discontinued? You will be struggling to get anywhere near as good in terms of speed etc. Of course it depends on your usage and what you want from the broadband as to who to maybe go for avoid. O2 and Be as pointed out are owned by the same company but o2 do shape/prioritise net traffic if that is an issue for you maybe best avoid. When i left Be i was offered half price broadband on their unlimited package to stay, wish I had now

I know it's cheap. I guess my problem is the way they are treating customers over this issue. Apparently they don't have a technical solution in place to enforce the 40Gb cap and so are removing the whole package. I deliberately avoided the "get 3 months at £x " crowd because I wanted one payment, straight from the off.

I will now move broadband provider to register displeasure with Be. If I took out a contract for a year with a company and then after 6 months said I didn't want it anymore, the company would expect me to pay for the year, why is a company allowed to breach the contract in this way?

 

[MrGrumpy]

I can see where your coming from but blame the ones that have been hammering the network and forced the change. Just don`t cut your nose of to spite your face so to speak!!

Currently got BT inifinity but the homehub is a pile of sheet, forced IP changes every 24hrs as well. When it works it seems fine but I`m on my second homehub and its going the same way as the first one

. Could go and buy another router but why should I !!

 

[martint235]

I can see where your coming from but blame the ones that have been hammering the network and forced the change. Just don`t cut your nose of to spite your face so to speak!!

Currently got BT inifinity but the homehub is a pile of sheet, forced IP changes every 24hrs as well. When it works it seems fine but I`m on my second homehub and its going the same way as the first one

. Could go and buy another router but why should I !!

I am kind of veering towards BT (Infinity will launch in July for me), is it possible to plug your own router in rather than the Homehub? My father in law has it and there are two boxes one of which is the homehub. I don't understand why a PC can't be plugged directly into the white box (my FiL doesn't understand it enough to ask BT when they came round).

But plugging directly in to the white box aside, I now have quite a collection of wireless routers (one of which is a Be one which they expect me to pay to post back to them or face a £35 charge!!!), so do you know if I could plug any in to Infinity?

Ta.

 

[Danny]

I know it's cheap. I guess my problem is the way they are treating customers over this issue. Apparently they don't have a technical solution in place to enforce the 40Gb cap and so are removing the whole package. I deliberately avoided the "get 3 months at £x " crowd because I wanted one payment, straight from the off.

I will now move broadband provider to register displeasure with Be. If I took out a contract for a year with a company and then after 6 months said I didn't want it anymore, the company would expect me to pay for the year, why is a company allowed to breach the contract in this way?

While I can see why you are annoyed at that your package has been stopped, your OP implies that you got a year's service under the old contract so all in all you got a pretty good deal for 12 months.

Is it really worth going through the hassle of changing to another provider over this - particularly one who is as unreliable as BT?

 

[style over speed]

o2 Broadband £8.17 per month if you have an o2 mobile phone (I use them no problems) or plusnet from £6.49 per month ( a customer of mine uses them had no problems)

i've had this o2 broadband since it launched, just got a letter saying from 31 March its going to cost £9.50 a month... oh well.

 

[StuAff]

I'm on one of the old O2 packages, currently £10 a month (inc mobile discount), can't find my new price anywhere. Can certainly understand why you want to leave though. I've not noticed any traffic shaping etc (not saying they don't do it to me or others), tech support's been good, reliable service in 18+ months. And it's umpteen times better than Pipex/Tiscali/Talk Talk were (aaaargh...). Don't sign up with that shower whatever you do....

 

[rualexander]

I've been happy with Orange for a few years now, no significant problems, I get 6Mb/s speed here (pretty close to the exchange though). I pay £12.99 a month, but with Orange Wednesdays giving 2-for-1 cinema tickets and Pizza Express meals, its easy to save that amount if you go to the cinema a couple of times a month.