Broken Samsung smartphone

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vickster

Squire
A friend has unfortunately broken her phone, dropped and smashed screen. Samsung A3/A5 model or similar.
She’s upset because she can’t get at the photos on it (not backed up). Has attached to a Laptop via USB and gets a this device is corrupted message or similar. Any advice based on past experience or superior techie knowledge (I have an iPhone which backs up to iCloud automatically so am no help)

She’ll need a new phone but wants to get her piccies :smile:

Thanks in advance :smile:
 

MontyVeda

a short-tempered ill-controlled small-minded troll
have they tried removing the micro SD card... photos might be on that rather than the internal memory.
 

Slick

Guru
I'm sure they all offer it but I know you can take your phone back to Vodafone and they can extract photos and contacts from a broken phone.
 

stephec

Squire
Location
Bolton
Slightly similar situation here involving CPW.

My little girls iphone SE wasn't charging up and was out of warranty, so in we went looking for a replacement which was duly purchased.

I asked about retrieving the photos from the old phone and they said they could do it with the name of a system which I can't remember now.

The guy took the phone into the back room and returned a few minutes later with everything transferred to the new one, happy days.
 

classic33

Leg End Member
Asked at the local O2 store, suggestion was try a different computer, with a different operating system. If the message is the same on both, they're gone.
 
I've just had to replace my phone because it stopped working due to the internal memory being damaged (at least that's what the message said on the old phone). I assumed everything including contacts lists would be lost
The chap in the shop simply pressed some things on the new phone, put the two phones back to back and hay presto most of the things I thought were lost had transferred. My photos were never at risk because the old phone was set to save to the SD card and Google photos.
 
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