fossyant
Ride It Like You Stole It!
- Location
- South Manchester
Just tell them to fcuk off. Nothing has come out of your accounts.....let em stew.
BT say they got a call from us...
- Thread starter beanzontoast
- Start date
Page may contain affiliate links. Please see terms for details.
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
At last! Getting somewhere!
Had another call from them (I gave them an hour as a deadline to get it fixed before I escalated things) and finally they've realised that the card that was used to order and pay for the 12 month billing product is not mine. Why does it take hours on the phone over 2 days before they get to this stage? They were still most reluctant to admit they had done anything to cause this. I told them they'd made me feel as if I was being treated as a liar, but I didn't get the impression they cared two hoots.
They even had the gall to ring me again half an hour later to ask if I wanted to take up paperless billing (as this was something the fictitious order person had requested). Hmm... how to phrase my response?....
Letter to the regulator is in the post this evening.
Thanks all for the constructive suggestions - yes, fossy, even yours mate!
fossyant
Ride It Like You Stole It!
- Location
- South Manchester
Now, move supplier to rub it in
Black Sheep
Guru
- Location
- Rammy
Its BT, thats the problem!
We had BT before we moved, prior to that my wife was living in a shared student house and they had BT, a friend was the person on the bill (BT won't have more than one person on the bill for some reason, even refuse to have Mr + Mrs)
Alice - the friend moved out of the house at the end of the first year and the bill was put in Mrs Black sheep's name, supposedly, but all bills were still in Alices name and paid on time by the housemates living there and the account closed when they all moved out.
we got married and Mrs Black Sheep set up BT at our new house
when we closed the account they at first refused to speak to her because she wasn't Alice! It was a completely different account number and address!
Orange have also had a copy of our marriage certificate but for some reason they haven't changed it from her maiden name and when told she needed to send her marriage certificate in replied "you have a copy, I can't be bothered"
We had BT before we moved, prior to that my wife was living in a shared student house and they had BT, a friend was the person on the bill (BT won't have more than one person on the bill for some reason, even refuse to have Mr + Mrs)
Alice - the friend moved out of the house at the end of the first year and the bill was put in Mrs Black sheep's name, supposedly, but all bills were still in Alices name and paid on time by the housemates living there and the account closed when they all moved out.
we got married and Mrs Black Sheep set up BT at our new house
when we closed the account they at first refused to speak to her because she wasn't Alice! It was a completely different account number and address!
Orange have also had a copy of our marriage certificate but for some reason they haven't changed it from her maiden name and when told she needed to send her marriage certificate in replied "you have a copy, I can't be bothered"
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
And still it rolls on...
Now I get an email saying thanks for signing up for Friends and Family International at £0.99 a month extra (another of the services they asked if I was interested in - and which I declined firmly - during their last phonecall this afternoon). Needless to say I have just rung them again and explained that -
a) I've written to Ofcom about their actions and attitude
b) I'm not interested in any of their services
c) Come the morning, I'm jumping ship to Sky for my line rental
My experience suggests to me that they just don't listen. Making mistakes is part of life, but making things worse by not listening to the customer is inexcusable.
[bannantyne mode]
BT? - I've heard enough... let me tell you where I am with this...
I'm out!
[/bannantyne mode]
Now I get an email saying thanks for signing up for Friends and Family International at £0.99 a month extra (another of the services they asked if I was interested in - and which I declined firmly - during their last phonecall this afternoon). Needless to say I have just rung them again and explained that -
a) I've written to Ofcom about their actions and attitude
b) I'm not interested in any of their services
c) Come the morning, I'm jumping ship to Sky for my line rental
My experience suggests to me that they just don't listen. Making mistakes is part of life, but making things worse by not listening to the customer is inexcusable.
[bannantyne mode]
BT? - I've heard enough... let me tell you where I am with this...
I'm out!
[/bannantyne mode]
PBancroft
Senior Member
- Location
- Winchester
BT are too big for their own good. Sounds like this was a genuine error at the start, but once in motion trying to get things amended is like trying to hold Harman back from the accelerator pedal. Its just not going to happen, and certainly not without some amount of pain and prejudice.
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Deed done - gone to Sky with the line rental. They're handling everything to do with the changeover, which also means I don't have to talk to BT again.
As a final gesture, have written to BT's Managing Director of Customer Service to tell him why we left. If it prevents one other BT customer having to go through what we did, it will be worth it, but I'm not under any illusion that it will make a great difference.
As a final gesture, have written to BT's Managing Director of Customer Service to tell him why we left. If it prevents one other BT customer having to go through what we did, it will be worth it, but I'm not under any illusion that it will make a great difference.
thomas
the tank engine
- Location
- Woking/Norwich
Just invoice BT for the time and costs you incurred. Was on the radio a few months back, and some companies did pay. British Gas was all I could remember.
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Thanks Classic33 and for the pm - I wondered what it was you'd sent me when I first read it (way too early in the morning!) - I've written and posted the letter already. Getting a response is unlikely I think, but it was cathartic just writing to let them know why I was leaving.
Thomas, it had occured to me to check my next Sky phonecalls bill as I'm not sure the calls I had to make to BT will be part of our 'free' calls. On the whole, I think my letters have made the point - that and moving provider.
Thomas, it had occured to me to check my next Sky phonecalls bill as I'm not sure the calls I had to make to BT will be part of our 'free' calls. On the whole, I think my letters have made the point - that and moving provider.
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Amazingly enough... another email from BT this morning thanking me this time for signing up to paperless billing. Well, they almost got it right - actually, what I'll be getting in future is no BT bill at all!
Equally amazing (thanks Shaun) I found this smiley of me, saying a less-than-fond goodbye to BT!
So - another phonecall to BT, another letter to Ofcom...
Still, at least BT confirmed that Sky has contacted them and arranged my line rental move for a week or so's time.
Equally amazing (thanks Shaun) I found this smiley of me, saying a less-than-fond goodbye to BT!
So - another phonecall to BT, another letter to Ofcom...
Still, at least BT confirmed that Sky has contacted them and arranged my line rental move for a week or so's time.
