Further to this.
The story is that I was given an
Altura Crosslite jacket for Xmas, 2.5 years ago and it split within the warranty period of 1 year.
Evans eventually replaced it after saying that they had tried to send it back to Altura but had had no response. The replacement's zips failed 14 months later so Evans reckoned they had done their bit and I agreed in that they had replaced it once already at their cost so I thought I would go direct to Altura/Zyro. They were very dismissive and told me to go to Evans again or Trading Standards. I persevered and told them that their reputation for customer relations was rock bottom on here and I could see why.
Lo and behold they emailed me back and asked me to send the product back for assessment (which is all I wanted) and yesterday phoned to say they would send me a new one.
It's worrth keeping nagging sometimes.
A £90 jacket only lasting a year, twice, though is not a great advert for their quality.