Cubist
Still wavin'
- Location
- Ovver 'thill
Let me tell you a little story. Once upon a time there was a pillock who believed all the advertising bollocks, and signed up with AOL for 18 months for phone and wireless broadband. He noticed after a couple of months that his broadband speed was crap, and rang AOL to be told work was being done to improve speeds and to be patient.
After 12 months the connection slowed down so much it was painful, and so the pillock did a speed test which showed he was getting BB speeds of 0.26 MB. He therefore decided to move his router to the master socket, but when he did so the router refused to synch to the DSL signal.
That was on 8 Dec. He then spent no less that 5 weeks ringing AOL begging them to deal with the fault. I shan't bore you with details, suffice it to say that the conflict with the service provider cost the pillock his health, his and his family's happiness and wellbeing over christmas. it nearly cost him his marriage and it definitely cost him his sanity. Living with a big black dog is not improved by being abused by AOL supervisors whilst trying to record a complaint.
After 5 weeks of arguments and bitter recriminations AOL finally declared that they were unable to provide a service to the pillock's house as there was a fault they could not fix, and stated that the address was "outside service reach". He then entered a round of trying to get them to explain why they couldn't provide broadband, suspecting that it was because they wouldn't spend the cash to upgrade the line to the address. Eventually he had to give that up as they closed ranks and failed to provide an answer.
The pillock then contacted BT who promised himthat they could provide broadband over the same line, but he'd have to wait until Jan 31st. Sceptical, and ready to take on the world, the pillock ordered the BT service and waited until Jan 31. The home hub arrived and was plugged into the same line AOL could not provide broadband over. Within a few minutes the hub synched up and gave a broadband service.
The moral of this story?
AOL are shoot. Really, really shoot. No one cares about individual customers. You can't even guarantee speaking with a customer services manager who speaks or understands English. They don't give a flying f*ck about customers, they renege on promises to contact you and the entire organisation is utterly, utterly contemptible Avoid them like the plague.
Did I mention that they are shoot?
After 12 months the connection slowed down so much it was painful, and so the pillock did a speed test which showed he was getting BB speeds of 0.26 MB. He therefore decided to move his router to the master socket, but when he did so the router refused to synch to the DSL signal.
That was on 8 Dec. He then spent no less that 5 weeks ringing AOL begging them to deal with the fault. I shan't bore you with details, suffice it to say that the conflict with the service provider cost the pillock his health, his and his family's happiness and wellbeing over christmas. it nearly cost him his marriage and it definitely cost him his sanity. Living with a big black dog is not improved by being abused by AOL supervisors whilst trying to record a complaint.
After 5 weeks of arguments and bitter recriminations AOL finally declared that they were unable to provide a service to the pillock's house as there was a fault they could not fix, and stated that the address was "outside service reach". He then entered a round of trying to get them to explain why they couldn't provide broadband, suspecting that it was because they wouldn't spend the cash to upgrade the line to the address. Eventually he had to give that up as they closed ranks and failed to provide an answer.
The pillock then contacted BT who promised himthat they could provide broadband over the same line, but he'd have to wait until Jan 31st. Sceptical, and ready to take on the world, the pillock ordered the BT service and waited until Jan 31. The home hub arrived and was plugged into the same line AOL could not provide broadband over. Within a few minutes the hub synched up and gave a broadband service.
The moral of this story?
AOL are shoot. Really, really shoot. No one cares about individual customers. You can't even guarantee speaking with a customer services manager who speaks or understands English. They don't give a flying f*ck about customers, they renege on promises to contact you and the entire organisation is utterly, utterly contemptible Avoid them like the plague.
Did I mention that they are shoot?
.