Email not arriving

[martint235]

I don't know if anyone else has ever had this problem but I'm not receiving all the emails I should. My email account and website is hosted by JustHost.com who insist there is nothing wrong at their side but I estimate that I receive about half of the emails I should. For example, if I send an email from my work account, it gets through. I purchased a magazine subscription last week from a reputable seller, no email. I contacted a software support company in the States last month, he eventually got an email through but told me he'd received 3 bouncebacks before that.

How do I convince JustHost.com that there is a problem? They just ask me to send them the email address that's sending the email, "Hello I didn't receive the email, how can I give you the address".

They are a pretty cr@ppy host to be honest but I paid for two years up front and I quite like having a personal domain for my email. Any advice?

 

[ASC1951]

Mail forwarding allows you to have a 'personal domain for your email' so long as you have a domain i.e. almost all webhosts/domain hosts do it. I have several domains with web and email forwarding from 123Reg, all working faultlessly. FWIW I use PlusNet as my ISP and have never have any problem with them either.

There could be a couple of explanations: JustHost may have automatic filtering/antispam which is too aggressive; or they are a set of gibbons running a cheapskate operation. But you can get email losses even with 'proper' ISPs. For instance Demon have had a lot of problems recently and, like JustHost, won't admit to them.

Print off a dozen or so of third party bounces, post them to JustHost and ask for your money back. Given how much they have charged for two years compared with the inconvenience of losing emails, I would move anyway. If they try to get narky with them, just point to the 100% Satisfaction Guarantee on their website, which unequivocally allows you to cancel at any time in these two years and get a full proportionate refund.

 

[martint235]

Mail forwarding allows you to have a 'personal domain for your email' so long as you have a domain i.e. almost all webhosts/domain hosts do it. I have several domains with web and email forwarding from 123Reg, all working faultlessly. FWIW I use PlusNet as my ISP and have never have any problem with them either.

There could be a couple of explanations: JustHost may have automatic filtering/antispam which is too aggressive; or they are a set of gibbons running a cheapskate operation. But you can get email losses even with 'proper' ISPs. For instance Demon have had a lot of problems recently and, like JustHost, won't admit to them.

Print off a dozen or so of third party bounces, post them to JustHost and ask for your money back. Given how much they have charged for two years compared with the inconvenience of losing emails, I would move anyway. If they try to get narky with them, just point to the 100% Satisfaction Guarantee on their website, which unequivocally allows you to cancel at any time in these two years and get a full proportionate refund.

Thanks for that. I hadn't noticed the guarantee.

 

[2Loose]

What email client do you use and does it have its own (mis-trained) spam filter? Just a possibility...

 

[martint235]

What email client do you use and does it have its own (mis-trained) spam filter? Just a possibility...

No it's email that's not getting to the server at the provider. I use several clients and webmail. I've turned off all spam filters at the server side to no effect. i think it's something the provider did when they accused me of sending spam. Someone had hacked through a wordpress app on my website and the provider did something to stop it happening again.