I had a pretty horrid afternoon when I had to tell one of my staff that his only son had been killed earlier in the day. It was one of the most unpleasant things I have had to do. You get stuck for words, and sympathy sounds so hollow compared to the incredible loss that he has just been confronted with. I then took the rest of the team to Costa coffee for a bit of cheering up. It was a very stilted and difficult afternoon.