Grrr at email customer service
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Fnaar
Smutmaster General
- Location
- Thumberland
Thank you for your post. If you are wound up by responders being too lazy to read and respond properly to your email, please send a post to Cycle Chat forum, Cafe section, wherein no doubt you will receive a host of careful and helpful responses to your query.
swee'pea99
Squire
Totally agree. It's like those damn autmoated phone systems that demand you pick one of four options, none of which apply. Then keep repeating them and repeating them until you press 3, and get given two more layers of by now hopelessly inapplicable options until you end up finally talking to someone who tells you that you've come through to the wrong department...
mr Mag00
rising member
- Location
- Deepest Dorset
yup, had one of those twice for a router I couldnt set the WEP key on. despite telling them i had followed the instructions. my last email told them i had binned their product wouldnt buy another and was using a Belkin
domd1979
Veteran
- Location
- Staffordshire
Recently emailed Royal Mail "customer service" which was immensely frustrating.
I'd seen a post van driver in Stoke on his phone whilst driving. Filled in the "complain about a member of staff" form on RM's website - including all the info it asks for: date, time, location, fleet or registration no. of vehicle. I supplied the fleet number for the latter.
Mail comes back asking for the reg number. I reply you've got the fleet number (and website says fleet OR registration). Mail comes back, what's the reg number we can't identify vehicle without it. I mail back yes you can that's what the fleet number is for. They mail back "we take safety very seriously, blah", but we're not going to do anything without a registration. A*rsholes. Can't be bothered more like, wtf are fleet numbers for if not fleet identification.
I'd seen a post van driver in Stoke on his phone whilst driving. Filled in the "complain about a member of staff" form on RM's website - including all the info it asks for: date, time, location, fleet or registration no. of vehicle. I supplied the fleet number for the latter.
Mail comes back asking for the reg number. I reply you've got the fleet number (and website says fleet OR registration). Mail comes back, what's the reg number we can't identify vehicle without it. I mail back yes you can that's what the fleet number is for. They mail back "we take safety very seriously, blah", but we're not going to do anything without a registration. A*rsholes. Can't be bothered more like, wtf are fleet numbers for if not fleet identification.
domd1979
Veteran
- Location
- Staffordshire
Also try emailing O2 customer service. I can't access my account online properly - can login fine but certain of the options won't work. Every time I mail they say "we've reset your password". Tried five times in a row, every time they gave me a new password which wasn't the problem.... I've given up trying.
Kestevan
Last of the Summer Winos
- Location
- Holmfirth.
The trick with all automated phone systems (especially where you want to complain) is to always select an option that lets you give them money - billing or new-customer enquiry is usually a good place to start.
These lines are handled far quicker than the complaints/cancel account line and once you're through to an actual human being it's very difficult for them to fob you off.
These lines are handled far quicker than the complaints/cancel account line and once you're through to an actual human being it's very difficult for them to fob you off.
[quote name='swee'pea99']Totally agree. It's like those damn autmoated phone systems that demand you pick one of four options, none of which apply. Then keep repeating them and repeating them until you press 3, and get given two more layers of by now hopelessly inapplicable options until you end up finally talking to someone who tells you that you've come through to the wrong department...[/QUOTE]
Frustrating without a doubt but as I programme these things for a living, it keeps me in work.
A tip from the trade - The default option on most of these systems is 0 will transfer to the operator. Mostly, this will not be changed unless the customer specifies it so if you press 0, chances are you will get through directly to a human being.
Frustrating without a doubt but as I programme these things for a living, it keeps me in work.
A tip from the trade - The default option on most of these systems is 0 will transfer to the operator. Mostly, this will not be changed unless the customer specifies it so if you press 0, chances are you will get through directly to a human being.
Fnaar
Smutmaster General
- Location
- Thumberland
I phoned the (non-emergency line for the) police once, to tell them the burglar alarm on the building opposite was going off. I then had to endure 10 minutes of questions/useless info as to whether or not I wanted to make a complaint (I didn't), and the fact that if I didn't, then I could, and these were the procedures, and whether or not I deemed it to be a nuisance. In the end, I said "Look, I don't want to make a complaint, it isn't bothering me particularly, I'm just letting you know that possibly someone is breaking in and making off with stolen goods, just so that you can send someone round, and perhaps let the owners know. If someone has broken in, they've probably made off by now" ... and then I put the phone down! Never heard anything more about it.
threebikesmcginty
Corn Fed Hick...
- Location
- ...on the slake
I phoned the flybe 0845 number the other week to get some information and it just directs you to another number that costs £1 per minute, sod that!
