astrocan
Veteran
- Location
- Abingdon, Oxon
We have been having some teenage tantrums over the performance of a laptop and I would like some advice on how to proceed.
The problem is that the keyboard is making unprompted additions to anything that is typed.
I have tried typing a document with it and the caps lock will randomly switch on and if it is turned off will switch back on again. The scroll lock also seems to have a similar ability to randomly switch on and off, not a problem in a document but more so when browsing the interweb.
When typing there is also the random insertion of symbols from unstruck keys. I had put this down to heavy handed use that had damaged the keyboard but the majority of the unprompted input is 65' which can be repeated a couple of times or up to a couple of dozen times. The constant repetition of the same string makes me wonder if there is somethng organising the interuption and if a virus might be to blame.
I just sat with a document open and nothing happened and I tried applying pressure to the area around the keyboard with the same lack of effect, but as soon as I attempt any typing the symptoms return which I also feel might be symptomatic of a virus.
I have done a scan but nothing was thrown up.
Daughter had tried to solve the problem by prising up a couple of the keys to see if some debris had got underneath and was unable to properly re set the Function key and I don't know if this has anything to do with it, but the problem pre dates this attempt at a solution so probably not.
Any help with this would help restore calm which would be very much appreciated.
The problem is that the keyboard is making unprompted additions to anything that is typed.
I have tried typing a document with it and the caps lock will randomly switch on and if it is turned off will switch back on again. The scroll lock also seems to have a similar ability to randomly switch on and off, not a problem in a document but more so when browsing the interweb.
When typing there is also the random insertion of symbols from unstruck keys. I had put this down to heavy handed use that had damaged the keyboard but the majority of the unprompted input is 65' which can be repeated a couple of times or up to a couple of dozen times. The constant repetition of the same string makes me wonder if there is somethng organising the interuption and if a virus might be to blame.
I just sat with a document open and nothing happened and I tried applying pressure to the area around the keyboard with the same lack of effect, but as soon as I attempt any typing the symptoms return which I also feel might be symptomatic of a virus.
I have done a scan but nothing was thrown up.
Daughter had tried to solve the problem by prising up a couple of the keys to see if some debris had got underneath and was unable to properly re set the Function key and I don't know if this has anything to do with it, but the problem pre dates this attempt at a solution so probably not.
Any help with this would help restore calm which would be very much appreciated.