I've been ripped off! only to the tune of £20.00 but still...

[Panter]

Back in July I ordered a pair of army surplus trousers for fishing.
5 weeks later, nothing so I emailed the company to be told they're out of stock, would I like a refund or order something else?

I asked for a refund which never happened despite my constant chasing them.

My last email was a complaint and I asked for a formal response within 10 days which was about 3 weeks ago.

So, what can I do? I know it's only twenty quid but it's the principle...
Paid by credit card if it makes a difference.

 

[vernon]

Contact your credit card company and ask for a refund. They will claw the money back from the trader.

 

[ASC1951]

Sorry, Uncle Mort and Vernon, you are both wrong - credit card companies are only liable on purchases over £100. http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm

Panter, there are things you can do in theory e.g. you could sue the company. In practice, just write it off.

 

[byegad]

Same here for a under £30 purchase that never turned up. One call to Capital One and my money was returned.

 

[vernon]

Sorry, Uncle Mort and Vernon, you are both wrong - credit card companies are only liable on purchases over £100. http://www.financial...ditcards-31.htm

Panter, there are things you can do in theory e.g. you could sue the company. In practice, just write it off.

In theory I might be wrong but I managed to get a £32 refund after registering a complaint with First Direct.

I think that it's called good will.

 

[ASC1951]

I don't know if it's a question of strict liability. I have successfully got Barclaycard to get me a £40-oddd refund from Virgin.

That's encouraging. I was turned down by Visa on a £75 refund, but that was a few years ago, when banks weren't so hard up for Brownie points.

In that case give it a go Panter.

 

[swee'pea99]

July?! Blimey, you're patient. As above, contact your cc co. What have you got to lose? While you're at it, seems to me a bit of naming & shaming would be in order.

 

[Norm]

Sorry, Uncle Mort and Vernon, you are both wrong - credit card companies are only liable on purchases over £100. http://www.financial...ditcards-31.htm

No more wrong than you are, ASC.

S75 is a legal mechanism which covers stuff over £100 but charge-backs can be (and are) claimed for lower amounts. The difference is that you need to persuade the card company that you have a claim.

 

[benb]

Please tell us the company, so we can avoid it.

 

[Fnaar]

As the trousers were for fishing, you don't want them to be the ones that got away!

 

[Milo]

AM I right in guessing that the surplus company was called Surplus and Adventure? Well known for being shite amazing they are still in business.

 

[Panter]

Many thanks for the replies all, it's greatly appreciated

As I say, only £20.00, hardly the end of the World but it's the principle of the thing.
I thought that the CC company would only get involved if over £100.00 but I'll give them a call and report back

I thought it may be bad form to name and shame like that on here? if so, mods please remove but this is the dirty cheating lying bunch of crooks company:



http://www.genuinearmysurplus.co.uk/

 

[Panter]

As the trousers were for fishing, you don't want them to be the ones that got away!

There's always one...

 

[Stephenite]

Many thanks for the replies all, it's greatly appreciated

As I say, only £20.00, hardly the end of the World but it's the principle of the thing.
I thought that the CC company would only get involved if over £100.00 but I'll give them a call and report back

I thought it may be bad form to name and shame like that on here? if so, mods please remove but this is the dirty cheating lying bunch of crooks company:



http://www.genuinearmysurplus.co.uk/

Why is it bad form to name and shame? You're doing everyone a favour.

 

[ianrauk]

Why is it bad form to name and shame? You're doing everyone a favour.

Indeed....