M&S rant

[User]

 

[alecstilleyedye]

that's not just a rant, it's an m & s rant…

 

[dan_bo]

that's not just a rant, it's an m & s rant…

coat sir?

 

[alecstilleyedye]

it's not just a coat…

 

[NickM]

Sounds like a robot-on-the-phone-working-from-a-script rant to me

Send them a turd through the post. It won't change the script, but you'll feel better.

 

[TheDoctor]

That's not just a turd...

[/coat]

 

[Chuffy]

Sounds like a robot-on-the-phone-working-from-a-script rant to me
Send them a turd through the post. It won't change the script, but you'll feel better.

Er, no. Sounds like 'poor sod in call centre taking complaints on minimum wage' to me. Been there, done that. Never take your frustration out on them, it's not their fault. If they can't fix it for you straight away, take it higher up.

 

[snakehips]

Send them a turd through the post. It won't change the script, but you'll feel better.

That might work , they probably don't have a procedure to handle the turd-through-the-post scenario

 

[threebikesmcginty]

That might work , they probably don't have a procedure to handle the turd-through-the-post scenario

I think you're wrong there - I'm sure M&S have a dedicated turd-in-the-post dept.

Nice use of the words turd and handle in one sentence BTW!

 

[Ravenz]

blimey if M&S end up a turd target.. pretty inoffensive organisation really... what about debt collection agencies.. ...? they really deserve post Madras stinky ones do M&S offer a turd delivery service.....? mind yu debt collectors probably couldnt tell the difference between a Madras and a turd anyway

 

[Black Sheep]

isn't there a 28day return on mail order thingy by law?

 

[Chuffy]

I didn't. Unless you take 5 minutes of repeat requests to be put through to a manager, with her saying that they wouldn't say anything different, as taking out frustration.

Don't fret Mr P, it was NickM I was aiming my comment at, not you.

 

[mickle]

I must say that I relish the opportunity to point out the difference between a retailer's internal returns policy and the actual law.

You must have a till receipt.
Wrong.
I can only exchange the item.
Wrong.
I can only give you a credit note.
Wrong.
You don't have the card with which you paid, therefore we cannot refund.
Wrong.
You'll have to write down your name and address.
Nope.
You must keep the box in case you need to bring them back.
Wrong.
You must deal directly with the manufacturer.
Ha ha. Wrong.
The packaging has been opened.
Wrong.

 

[Headgardener]

I'm sure that the Sale of Goods Act comes into play here somewhere.

 

[sheddy]

and I was hoping that 'put the bed up' was going to be a euphemism...