Matt Davies - Britain's next cycling hero?

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dellzeqq

pre-talced and mighty
Location
SW2
He's never going to get an Olympic medal and he's probably way too intelligent to design a crop circle roundabout, but he may just do more for cycling in this country than Dave Brailsford and Jane Tomlinson put together. Mr. Davies is the new boss of Halfords, and he's realised that the key to making the bike side work is..........the staff.

Without addressing years of underinvestment, the company would suffer further, he said. "Stores are a bit tired so we really need to invest in them. We are also keen to get in knowledgeable people." Staff will undertake a three-month course on joining the company, and will earn pay rises by completing further training, eventually leading to the position of store "guru".
Around £50m will be invested in store refurbishments, with 150 stores to be revamped by 2016, and a further £50m will go on training and improving the company's website and supply chain.
Staff turnover at the stores has been consistently high: around 20% of new workers leave within three months. Davies wants to halve that number.
http://www.guardian.co.uk/business/2013/may/23/halfords-three-year-turnaround-cycling?INTCMP=SRCH

Now think about it. The Halfords product range is pretty good in parts - the bikes are decent (although not quite as decent as Decathlon), but the bits and bobs like lights, inner tubes, tyres and pumps are pretty poor. I think if you buy a Boardman and take it to a proper bikeshop to get it put together, you've got yourself a bargain, but if you could pick that Boardman up from Halfords knowing that it was put together by a properly trained Halfords 'guru' then you'd be well chuffed. And if you could buy some decent lights and a nice waterproof jacket for not much money at the same time you'd be chuffed to the max.

But it's not you lot that I worry about. I worry about the kids going in for their first bike and getting an item with loose spokes, pedals that creak, brakes that don't stop you and back-to-fron forks (and if you doubt me, try doing Dr. Bike sessions with minty-fresh Halfords bikes). I think that wrestling with a Halfords innertube made from thick sticky rubber might persuade you to take the school bus. I reckon that riding a bike with brakes that have to be pulled back to the bars before they have any effect ('all brake cables stretch' says the young man at Halfords in Brighton) is probably a short term thing.

If cycling is going to have a future in this country then we need bike shops on the high street. If Halfords, with their vast presence, turn themselves in to a decent bike shop we've got more than half a chance. I reckon we should all wish Mr. Davies well
 
The problem is that stores like Halfords are able to offer discounts and prices that an LBS is unable to

They are a direct threat as the uninitiated will spend their money here and this has an effect on the income and feasibility of the LBS
 

ColinJ

Puzzle game procrastinator!
The problem is that stores like Halfords are able to offer discounts and prices that an LBS is unable to

They are a direct threat as the uninitiated will spend their money here and this has an effect on the income and feasibility of the LBS
Well, let's face it - the 'initiated' are probably already bypassing the LBS, getting their parts from Chain Reaction Cycles and fixing their own bikes!
 

BJH

Über Member
If he does what he's saying then there is no difference between an LBS and Halfords - if they offer the services of a LBS, are experts like a LBS and can sell you a bike like an LBS then they are an LBS.

My issue is that they are often keen to sell you a bike, but in a few stores I have seen signs saying that they will not service bikes.

Given that they are willing to sell you one, that just stinks. So yes, I wish him luck and dont care if he calls them Gurus or even magicians provided they do what they should be doing.

Sadly, LBS's appear to be in the position of corner shops back in the 70's and Halfords, Evans etc are the supermarkets.
 

Archie_tect

De Skieven Architek... aka Penfold + Horace
Location
Northumberland
Got a voucher for a free puncture repair kit from Evans from the M-in-L's Saturday paper... would've cost me the same money in diesel to go and fetch it... be as quick on the bike if they'd've agreed to stay open til 7 for me to ride over!
 

vernon

Harder than Ronnie Pickering
Location
Meanwood, Leeds
Sadly, LBS's appear to be in the position of corner shops back in the 70's and Halfords, Evans etc are the supermarkets.


Not necessarily.

Woodrup Cycles here in Leeds is going from strength to strength despite being a mile away from a Halfords branch.

Halfords has some way to go before it is staffed by folk who could compete head to head with LBS staff.
 

vernon

Harder than Ronnie Pickering
Location
Meanwood, Leeds
Corporate babble speak.


That's a maybe but if it delivers increased sales and profitability then it's justified.
 

Fab Foodie

hanging-on in quiet desperation ...
Location
Kirton, Devon.
I've been camping this weekend on a very small and lovely family and dog-friendly camp site. What's this got to do with the OP you may ask, and I shall tell you, because of the 10 or so kids bikes regularly whizzing past my tent 2 of them had the forks on backwards ... unfortunately I never got to spot where the parents were to point it out.
 

Chris Norton

Well-Known Member
Location
Boston, Lincs
The chap at my LBS is also the "leader" of my bike club. Someone gets a puncture on a club ride and he's the chap who whips the wheel off and sorts it out.

Wife bought first bike from halfords and on the way home the front brake fell to pieces. Halfords just needs some decent staff to set the bikes up and service them properly.

Nothing wrong with the Boardmans.
 

BigonaBianchi

Yes I can, Yes I am, Yes I did...Repeat.
maybe they should just give up on trying to be a bike shop, and get a decent local bike shop to run their bike store for them...bike shop gets more customers, Halfords get a proper cyclist driven bike store customer gets a better service...dunno?? what ya fink?
 

Archie_tect

De Skieven Architek... aka Penfold + Horace
Location
Northumberland
From Dell's OP, "Staff turnover at the stores has been consistently high: around 20% of new workers leave within three months. Davies wants to halve that number."
He'd prefer 20% of new workers to leave within 1.5 months....:whistle:
 
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