Bought a Jamis Nova Race cx a bit more than 2 weeks ago in Bristol. The buying process had it's ups and downs. When I got to test ride the bike I heard a discrete rubbing noise coming from the lower/back part of the bike. Back in store they had a look at it but there was no noise when free spinning the wheels. I've been re-assured by the selling guy it's all normal, possibly coming from the rear wheel hub and it will improve in time. Front wheel rim was scratched in a number of places so they offered to change the front wheel in a few days.
Two days later returned to store as the intermittent rubbing noise was getting louder, they took it out for a ride and acknowledged the noise immediately. They advised me that in order to replace the front wheel they ordered the same type of bike and they would change the back wheel as well which should sort out the sound.
A week later had a phone call from a store staff member and told me the bike would take a long time to arrive (I believe they went out of stock, although just 2 days before I called them to inquire what's going on and they said the bike was on it's way...) and suggested a change with a different wheel-set (Mavic Aksium) which considering they have a decent reputation for reliability I agreed to, although I was not very happy to lose tubeless ready compatibility. 3-4 days later went back in store and had the wheel-set changed altogether. The second I free spinned the back wheel it was clearly touching something and stopping immediately. They re-adjusted it and after riding it a few meters the rubbing sound was back.... this time louder. I went back and forth with test-riding it and having brake pads distances re-adjusted for about 4 or 5 times that day. Sometimes the sound had a metallic character when it was stronger. There was no sound in store but it was coming back upon riding the bike. I'm not a big guy, about 12 stones. Eventually they managed to adjust it so that there was almost no sound on a short test ride. They said they would think about changing the brakes and contact me later. On my way back home I noticed again a discrete intermittent rubbing noise that was more prominent when going uphill (not necessarily on a steep hill). I've sent them an email straight away to inform them of this and that I would consider their suggestion of changing the breaks to a different model/manufacturer. Also now the braking pads are seated at about equal distance from the rotor (and to my eyes further away from it than initially), and as they are Avid BB7 I'm not sure if that's right as my understanding is that one pad should be seated fairly close to the rotor.
Now I'm 3 days down the line since emailing them and haven't heard anything back...
Do you think changing the brakes would help sort this issue? Anything else I could suggest them to try? I wouldn't want to change the bike as I like it, but on a new bike I wasn't expecting intermittent 'rubbing' sounds that are so difficult to sort out...
Two days later returned to store as the intermittent rubbing noise was getting louder, they took it out for a ride and acknowledged the noise immediately. They advised me that in order to replace the front wheel they ordered the same type of bike and they would change the back wheel as well which should sort out the sound.
A week later had a phone call from a store staff member and told me the bike would take a long time to arrive (I believe they went out of stock, although just 2 days before I called them to inquire what's going on and they said the bike was on it's way...) and suggested a change with a different wheel-set (Mavic Aksium) which considering they have a decent reputation for reliability I agreed to, although I was not very happy to lose tubeless ready compatibility. 3-4 days later went back in store and had the wheel-set changed altogether. The second I free spinned the back wheel it was clearly touching something and stopping immediately. They re-adjusted it and after riding it a few meters the rubbing sound was back.... this time louder. I went back and forth with test-riding it and having brake pads distances re-adjusted for about 4 or 5 times that day. Sometimes the sound had a metallic character when it was stronger. There was no sound in store but it was coming back upon riding the bike. I'm not a big guy, about 12 stones. Eventually they managed to adjust it so that there was almost no sound on a short test ride. They said they would think about changing the brakes and contact me later. On my way back home I noticed again a discrete intermittent rubbing noise that was more prominent when going uphill (not necessarily on a steep hill). I've sent them an email straight away to inform them of this and that I would consider their suggestion of changing the breaks to a different model/manufacturer. Also now the braking pads are seated at about equal distance from the rotor (and to my eyes further away from it than initially), and as they are Avid BB7 I'm not sure if that's right as my understanding is that one pad should be seated fairly close to the rotor.
Now I'm 3 days down the line since emailing them and haven't heard anything back...
Do you think changing the brakes would help sort this issue? Anything else I could suggest them to try? I wouldn't want to change the bike as I like it, but on a new bike I wasn't expecting intermittent 'rubbing' sounds that are so difficult to sort out...
