NHS App and GP websites - your experiences

[ebikeerwidnes]

Hi all
background - I volunteer for AgeUK helping older people (!) with computer/phone/tablet things
The main thing we help with in installing the NHS App and helping them use it

OK -
Now today I had to send a message to the GP about on ongoing problem - nothing major just some info and asking for a blood test

But the GP has switched from Patches - which worked through the NHS App - to Binx Paco
which does not

I was fine with it - I "do computer" so it would have to be terrible if I failed at it
but my clients need me to help because they are not so computer-literate - and often get confused easily

So it seems to me that GP surgeries are moving over to system that do not use the NHS App and hence require more computer skills

while the NHS itself is still pushing people to install and use the NHS APP


so the question?

Do other people feel that this is true?
DO people feel that GPs are moving away from the App?
Do people thing things are getting more complicated?

and anything else in that vein!!


I am just wondering so I can talk to the people at AgeUK that are pushing a campaign to help - possibly in the wrong direction

 

[Dogtrousers]

My own experience is the reverse of what you say. My surgery was on Patient Access but has recently been pushing us to use the NHS app instead. I only use these services to order repeat prescriptions* so not much difference. And anyway I'm (allegedly) "computer literate".

* Also, I had a blood test last year and used the app to see the results. So I lied - I do use it for other stuff.

 

[fossyant]

Ours seems to be via the app still, certainly moved my prescriptions via the app.

 

[All uphill]

The App works well for us (at the moment).

Good on you for volunteering with Age UK!

 

[stephec]

Patient Access for my GP, works well but if you want an on the day appointment you're better getting straight on the phone when they open at 08:00.

 

[wiggydiggy]

NHS App

Messaging needs a select all/multi select option. I have to view a message, then delete it, then goto next message.