PC Won't Start

[Richard A Thackeray]

Hi all

Windows 7 Home - Premium Edition

Acer Aspire Z5761 ('touch-screen', but only used with mouse)



I'm having problems with the damned thing
It'll turn on, the colours come together to form the MS 'flag', then it goes black-screen & will do no more

Screen is fine, as the curser can be seen


I've no ideas at all, as I'm a bit of a 'Techno-Luddite'

Help please!!
(wrote from wifes lap-top)

 

[Acyclo]

If you have a recovery disk boot from that and run an installation repair. You might be able to download a disk image from the Acer web site. It might also be possible to run an installation repair from a standard install disk. If you don't have either I think you can download disk images from the MS web site.

Additionally, Mr. Google tells me that your system might have a 'recovery partition' accessible through the bios. You get access to the bios during boot-up, probably by pressing [F2], but watch the screen for information.

You might loose all your data with these recovery tools. If there is important stuff try to copy it off beforehand by using one of the bootable recovery tools. I have actually used this tool successfully: http://www.easeus.com/data-recovery-wizard-winpe/winpe-for-data-recovery.htm

 

[Richard A Thackeray]

No discs with it upon purchase

 

[neil_merseyside]

No discs with it upon purchase

My laptop uses F11 to get to recovery options, this will restore laptop to delivery condition - did you do backups regularly?
If you have no back ups then hold off until someone can offer local help, probably easy enough to get most stuff off the disc, and a restore or safe boot is less destructive of data, and still leaves the 'nuke back to day 1' option available.

 

[Andy_R]

See if you can start in safe mode - repeatedly pressing F8 before you get MS screen (start doing it just after bios messages). If so, restore to a previous date when it was working.

 

[Kies]

Black screen?
Is the PC shutting down or stays on and black screen?

As above - F8 is the best way forward

 

[ian turner]

Sounds like driver loading issues, follow the F8 suggestion then reboot and if it still does it then go back into safe mode and run a system restore to the last restore point (right click Computer, select properties then system protection then click on the system restore button and select the last restore point.

 

[Mr Haematocrit]

Alt + F10 boots recovery mode for acer if you need to reinstall or return to factory settings

 

[Acyclo]

Yes, I agree with Andy_R and ian turner, try the boot-up-in-safe-mode option, but, if you can, try to rescue any data first. No data? - go for it.

 

[Richard A Thackeray]

Gave it to wife's IT guru, the hard-drive was corrupted, apparently
So £90, or so for a replacement 1TB drive


Now, it'll open Google homepage, but no web pages, so I think he'll be back.

(using iPad, for time being)

 

[slowmotion]

If you you can't even load Windows, you should try and get your data files/ emails off to a safe place. On another PC, download a demo copy of Ubuntu to CD. You can then use that CD version of Ubuntu to boot up you dodgy PC, entirely circumventing Windows. Using Ubuntu, you can find files on the dodgy PC and save then to a memory stick. At least you have the important stuff safe. Just a suggestion from a pretty hopeless Luddite.

Good luck!

 

[Acyclo]

Gave it to wife's IT guru, the hard-drive was corrupted, apparently
So £90, or so for a replacement 1TB drive


Now, it'll open Google homepage, but no web pages, so I think he'll be back.

(using iPad, for time being)

If the hard disk is replaced and, presumably, the operating system reinstalled then I think the problem must be elsewhere. If the Google web page is accessible but others aren't that sound like a router or DNS issue or a virus issue. Can you get access to other web pages from other devices. I guess 'yes'. If so then your router is OK. Perhaps the DNS service of your ISP is intermittent. Wait a while then try again. If the problem doesn't disappear then it might be a virus problem on another system on your network, which can spread round your network to this system. Try disconnecting the computer from your network and doing an 'offline' virus scan with one of the bootable anti virus disks. I've used this with success: http://free.avg.com/gb-en/226162. You'll need access to the internet on another system with a CD writer to download and burn the AVG iso to a CD.