Steve Austin said:
Google 'superstar customer service'
He's up there with Dave Hinde. They may be a good product, they may be the lightest you can get. They may sparkle like the brightest stars at night and make you more attractive to the opposite sex, but the company have a terrible reputation.
I would take my money elsewhere.
I just did. There are a coule of threads going back to 2008 about how the organic brake pads weren't as good as the sintered ones, which everyone agreed were great, and as soon as anyone complained they replaced them:
http://www.bikeradar.com/forum/viewtopic.php?p=14903770
However, from actual, real, personal experience I like their superleggera wheels. I have had prompt delivery, helpful advice over the phone and am pleased with what I have bought from them. They are inexpensive and therefore to someone who has paid £250 to £300 for a pair of Hope Hoops have to be treated with a great deal of suspicion.
If Cubster or I ever have any trouble from the wheels we will let you know. At the moment, and four months since fitting them, the wheels haven't missed a beat.
The brake pads I bought from them are OK. They don't last as long as a pair costing £20 from an LBS, but they stop as well as anyhting else I've used.