The most commendable response from a company I have yet to see...

[punkedmonkey]

Hi guys,

Recently I posted about an incident I had on the way to work (see the video here:
View: http://www.youtube.com/watch?v=PshdeI41xWE
). I complained to the company involved and was very pleasantly surprised to receive this response today:

Dear Mr ...

Further to our previous correspondence, I have the following information about the incident below and the actions we have taken action against the employee driving XXXX XXX



1. We have placed the employee on a 3 month probation period.

2. We have placed the employee on a driver improvement course with Kent County Council which is a condition of his continued employment and must be self-funded.

3. We have removed his company vehicle until the above course is undertaken, at present he is using public transport to get into work.




We feel that the above is a satisfactory conclusion to the events, and hopefully the employee will learn from his mistakes.

I think this response is a shining example as to how all companies who operate vehicles should be operating when they receive a complaint. I think many companies could learn from this approach. Truly hats off to them, I really do appreciate it (and I told them that!). Put a big smile across my face...

 

[Brommie77]

Nice

 

[BentMikey]

That is a brill response! It's just a slight pity that someone from the company tried to tell you to take the video down based on defamation or whatever it was at first contact.

 

[Gandalf]

Much better than the 'take with a pinch of salt' generic responses that these complaints usually elicit. Fair play to them.

 

[MrHappyCyclist]

Excellent. Whilst I have had some companies respond positively, I think it's unusual to have a company actually tell you in writing what action they have taken.

 

[betty swollocks]

Thumbs up to them

 

[benb]

Good result. Let's hope the person learnt their lesson.

 

[2Loose]

That is a big plus to the company involved.
Praise must be given.

Anyone needs a sparky, ring Elvins(?)

 

[clarion]

Good one. So often, it feels dissatisfying even if you get any response at all.

 

[eranou]

Excellent result, hopefully the driver will think twice before driving like an idiot next time!

 

[cloggsy]

Result!

 

[Sh4rkyBloke]

Hopefully it's not just a pack of lies to get you to remove the video... but you never know!! (sorry for my jaded outlook on life at times )

If they *have* done all that then that's a brilliant result!

 

[sabian92]

He won't be cutting any cyclists up in a hurry.

Imagine him on his way to work, grumbling about "Bloody cyclists". Enjoy it

Apart from that, that was a bloody shocking over/undertake. I'm surprised they even want him on the bus with him driving like that.

 

[numbnuts]

Hopefully it's not just a pack of lies to get you to remove the video... but you never know!! (sorry for my jaded outlook on life at times )

If they *have* done all that then that's a brilliant result!

I'm with you on this, you can't trust anybody these days

 

[BentMikey]

My approach is that I never remove the video. For those companies that respond well, the reward is to remove the company name from title and tags, but leave the rego. I then also comment on just how well the company (IMO) dealt with the complaint and commend their responsible approach.