GreenwichSi
Regular
- Location
- London
First of all, after buying my bike online, I received no communication about when it was to be delivered. So I was at work when they attempted to give me my bike the first time. I asked them to reschedule as I'd been given no advance warning of the delivery at all.
They agreed and then said they'd deliver it the next day (Friday). Soon after this, I received an odd call from someone purporting to be from the warehouse telling me that they didn't like having bikes hanging around in the warehouse as they "tended to go missing".
Friday came and went. No delivery.
The entirety of Saturday was spent trying to contact Evans' customer service via facebook but I got no response.
I got a response on Sunday which was little more than "yeah, we need to wait for the warehouse to respond".
Monday rolled round and I was eventually assured that my bike would be delivered by the end of the day.
Reader, it wasn't delivered at all.
After chasing this AGAIN on Tuesday, I was eventually told, at the end of the day, that they were going to have to search the warehouse for my bike and that this might take "a few days". To be honest, after the phone call I received on the previous Thursday, I'm not at all certain that it's in the warehouse - more than likely it'll be on ebay now.
In short, just an awful company who are more than happy to grab your cash but customer service is an utterly alien concept to them.
They agreed and then said they'd deliver it the next day (Friday). Soon after this, I received an odd call from someone purporting to be from the warehouse telling me that they didn't like having bikes hanging around in the warehouse as they "tended to go missing".
Friday came and went. No delivery.
The entirety of Saturday was spent trying to contact Evans' customer service via facebook but I got no response.
I got a response on Sunday which was little more than "yeah, we need to wait for the warehouse to respond".
Monday rolled round and I was eventually assured that my bike would be delivered by the end of the day.
Reader, it wasn't delivered at all.
After chasing this AGAIN on Tuesday, I was eventually told, at the end of the day, that they were going to have to search the warehouse for my bike and that this might take "a few days". To be honest, after the phone call I received on the previous Thursday, I'm not at all certain that it's in the warehouse - more than likely it'll be on ebay now.
In short, just an awful company who are more than happy to grab your cash but customer service is an utterly alien concept to them.