Accy cyclist
Legendary Member
- Location
- The hills of Accrington
She may be scuppered then unfortunately as the goods were delivered. And as she knew she was buying a fake, she may not have a leg to stand on really (small claims court isn't going to be an option). She might be able to claim the £40 for the box if it never arrived.
But if she's sent many messages to them asking for refund details, then surely they have to refund her by law? She sent the first message on the day she received the item, so it's not as if she's asked for a refund after a month or so. She told me she kept the watch for 'evidence'. Surely if she agrees to send them the watch back that should be enough. 🤔