EltonFrog
Legendary Member
This year, back in May I bought a Garmin 410 sat nav watch doodad. It very worked well, though the touch bezel thingy took a bit of getting used to, but I liked the gadget and it did what said on the tin.
Anyway on Thursday it all went a bit Pete Tonge and froze and would not sync to the pooter. So I went to the Garmin site and blow me down with a head wind, there was a UK phone number, which I called and got put through to an English speaking operative in England, who was helpful and not patronising!
Anyway he talked me through a couple of things to see if we could get the watch going, to no avail. He gave me a returns number and I sent the watch back on Friday morning.
I got an email saying that they received the watch, and that they were going to send a replacement, the replacement was the next watch up, a Garmin 610. A couple of hours later i recieved another email telling me the watch had veen despatched. Today it arrived, I was expecting a refurb thing, but I received a brand spanking new one!
I was bit peeved that the watch went wrong, and I thought that I'd have bit of grief getting it sorted. However there were no arguments, no having to be assertive, no having to bang on about sale of goods, not fit for purpose, none of that.
They just replaced it. I am very very pleased with the service that I got from Garmin.
I just thought I'd share. Carry on.
Anyway on Thursday it all went a bit Pete Tonge and froze and would not sync to the pooter. So I went to the Garmin site and blow me down with a head wind, there was a UK phone number, which I called and got put through to an English speaking operative in England, who was helpful and not patronising!
Anyway he talked me through a couple of things to see if we could get the watch going, to no avail. He gave me a returns number and I sent the watch back on Friday morning.
I got an email saying that they received the watch, and that they were going to send a replacement, the replacement was the next watch up, a Garmin 610. A couple of hours later i recieved another email telling me the watch had veen despatched. Today it arrived, I was expecting a refurb thing, but I received a brand spanking new one!
I was bit peeved that the watch went wrong, and I thought that I'd have bit of grief getting it sorted. However there were no arguments, no having to be assertive, no having to bang on about sale of goods, not fit for purpose, none of that.
They just replaced it. I am very very pleased with the service that I got from Garmin.
I just thought I'd share. Carry on.