SmellyBeard
New Member
Hi, first ever forum post so please point me in the right direction if this is the wrong place...
Recently had the rear wheel out from my Trek 4700 (hardtail mtb) to change the tire etc, pretty routine and usual for me. Upon starting the next ride I became immediately aware of a clunking noise every time I put any sort of power in at all. Suspected a worn BB so took it into my LBS immediately, who told me it was a broken rear axle. This they could replace for ~£15 and would be done the following day (today).
Anyhow, I received a call this morning saying that whilst stripping the rear wheel down they had "accidentally snapped the rear dropout" - as they have none in stock they've ordered a new one which means they'll have the bike for a few more days - and charge me for the dropout.
My questions are: how did they manage to snap a dropout? Was it a fault of theirs, or just wear/ metal fatigue? I have never ever heard of a snapped dropout before.. Therefore should I just pay for the replacement?
Also, RE the broken axle: how might this have happened? Was it something I did when I took the wheel out, and if so what?
Thanks in advance,
Sam
Recently had the rear wheel out from my Trek 4700 (hardtail mtb) to change the tire etc, pretty routine and usual for me. Upon starting the next ride I became immediately aware of a clunking noise every time I put any sort of power in at all. Suspected a worn BB so took it into my LBS immediately, who told me it was a broken rear axle. This they could replace for ~£15 and would be done the following day (today).
Anyhow, I received a call this morning saying that whilst stripping the rear wheel down they had "accidentally snapped the rear dropout" - as they have none in stock they've ordered a new one which means they'll have the bike for a few more days - and charge me for the dropout.
My questions are: how did they manage to snap a dropout? Was it a fault of theirs, or just wear/ metal fatigue? I have never ever heard of a snapped dropout before.. Therefore should I just pay for the replacement?
Also, RE the broken axle: how might this have happened? Was it something I did when I took the wheel out, and if so what?
Thanks in advance,
Sam