eml1909
Active Member
Tell your retailer that you have changed your mind and that you would prefer to take one of the other options being offered by Specialized. (You don't need to give any reason at all, but you could say that you do not want the new forks because they are not an exact match for your old forks and you have also lost confidence in the safety of the bike).
Tell them that Specialized are offering either a voucher for the value you paid plus 10% (to be redeemed against any Specialized bike) or a like-for-like swap.
Tell them to check with Specialized if they are not aware of this.
PS Sorry for not replying sooner - have been offline for a few days. Good luck!