AA insurance.....

[Brandane]

To those nice people at your call centre, wherever it may be: You have approximately 30 minutes left to call me back regarding the renewal of my motorbike insurance, which you promised to do after me finally getting through at 9.15 this morning - only to be told that due to staff shortages you would call me back whenever an agent was free.

Well in the interim period I have managed to find similar coverage for my new bike for less than your renewal notice quoted me for the old one. So guess what I will be doing?

 

[vernon]

It's always worthwhile shopping around when renewing car/motorcycle insurance. I've never found the AA to be the cheapest.

 

[Drago]

The AA pride themselves in the worst customer service they can manage.

 

[User33236]

I wouldn't touch AA insurance after they paid out to the third party after a crash in 1990 despite 4 independent witness blaming the other driver. The reason? They didn't not have telephone numbers for two witnesses and couldn't be bothered writing to them!

 

[swee'pea99]

Never renew. Never. Or at least, not without checking comparison websites. It is absolutely standard industry practice to rip off existing customers to subsidise the cost of getting new ones. The old lady over the road has recently gone a bit doolally, which has forced my wife to step in on various things, one being insurance. She discovered that Edna, who's been with the same insurer for as long at she can remember, is paying over £970 a year for her house policy. We pay £230 - and that's with a 'name' insurer.

 

[mybike]

Never renew. Never. Or at least, not without checking comparison websites. It is absolutely standard industry practice to rip off existing customers to subsidise the cost of getting new ones. The old lady over the road has recently gone a bit doolally, which has forced my wife to step in on various things, one being insurance. She discovered that Edna, who's been with the same insurer for as long at she can remember, is paying over £970 a year for her house policy. We pay £230 - and that's with a 'name' insurer.

Yep, happened with my car insurance this year, found it cheaper elsewhere. Then they ask you why you're cancelling.

 

[Levo-Lon]

I always used specific bike insurance..far better than a call centre..

what vehicle are you insuring, a honda cbr 1000 rr,
"Is it the 3 or 5 door model sir"

 

[Brandane]

I always used specific bike insurance..far better than a call centre..

what vehicle are you insuring, a honda cbr 1000 rr,
"Is it the 3 or 5 door model sir"

Have heard some absolute horror stories about Bennetts though. Carole Nash - I have used in the past but left when they went down the route of ripping off existing customers. The Post Office seem to offer the best deal to insure the VFR.

 

[Levo-Lon]

Think i used the bike insurer and ebike..
bennetts and nash were too dear..its as said shop around and hope you don't need to claim..

 

[Brandane]

To those nice people at your call centre, wherever it may be: You have approximately 30 minutes left to call me back regarding the renewal of my motorbike insurance, which you promised to do after me finally getting through at 9.15 this morning - only to be told that due to staff shortages you would call me back whenever an agent was free.

Well in the interim period I have managed to find similar coverage for my new bike for less than your renewal notice quoted me for the old one. So guess what I will be doing?

Well I enjoyed that call! They finally got back to me at 4.10pm. The agent was full of apologies, and to be fair to him he was fine and just doing his job; but he could have left the scripted shoyt behind.. e.g. "I am sorry it took so long to return your call; we are more of an inbound call centre and only have a small team for making outbound calls". So what you really mean is that the "inbound" team clear the calls by answering them and promising a call-back from the inadequate outbound team; what a sensible arrangement!

Anyway, he took all the usual details, and twice asked what my renewal quote had been from elsewhere, to which I said "you first, then I'll tell you".. They were unable to match it. I ended the call by telling him that the AA customer service is shockingly bad, and how hard would it be to make a claim, given how difficult they make it to renew a policy? I did point out that he was doing a fine job and that my criticism is aimed at the AA as an organisation. Useless nobbers.

 

[vernon]

Yep, happened with my car insurance this year, found it cheaper elsewhere. Then they ask you why you're cancelling.

My current car insurer asked why I was cancelling and then undercut their competitor by a fiver and their original quote by thirty pounds. They kept my business.

 

[mybike]

My current car insurer asked why I was cancelling and then undercut their competitor by a fiver and their original quote by thirty pounds. They kept my business.

Mine just shrugged.

 

[ClichéGuevara]

I wouldn't trust alcoholics with my insurance even if I knew their name.

 

[Spinney]

What bugs me is when you phone up for a quote, then you phone around some more and take the insurance out with someone else because they're cheaper. Then you get a call a day or so later - are you going to buy our insurance - no, I found some cheaper - we could do you a cheaper deal.

you said it was your best offer the first time I phoned you !!

 

[Profpointy]

My insurer has been ok thus far. Each year a bit cheaper than year before. Had to start afresh on ncd after dropping out of company car. Lost faith with AA insurance years ago and RAC recovery did the piss take doubling premium scam so I binned 'em off. They're not even subtle about it adding a tenner or whatever. Happy to negotiate / go with the flow if it's reasonable but if a supplier (or shop) tries to take the piss the negotiation doesn't even start