Absolutely wonderful (formerly absolutely useless) housing association

[Accy cyclist]

Just had a skim through the manual...if a simple 'turn it off, turn it back on again' doesn't fix it, it look's like there's a thermostat reset switch somewhere at the top:
View attachment 573849

It looks like I'd have to unscrew the panel to get to that reset button.

 

[Accy cyclist]

@Accy cyclist , when it's turned on, is the mains indicator lamp on, flashing, or not on at all?

Yes,it's a red light,about the size of a pea.

 

[irw]

Yes,it's a red light,about the size of a pea.

In which case, following the flowchart on page 27 of the manual, if you have neither hot water nor heating, we end up at the 'Has overheat thermostat tripped?' decision.

Don't take that other front panel off though...there be gaseous dragons behind there I think.

 

[bikingdad90]

Poor timing for the breakdown but it will be good news, if it needs parts then the HA will be ripping it out and replacing with a new one due to age. If your lucky you might get an air source heat one now that decarbonisation is on the cards.

 

[irw]

Are you certain that reset button isn't on the top somewhere? It really doesn't look like it's hidden away from what the manual says...can you post a pic of the top? It could well be that it's just not popped up, in which case the problem will be deeper.

 

[si_c]

@Accy cyclist have you tried filling the loop to see if the pressure comes up?

 

[Craig the cyclist]

Why not go and see one of your neighbours. Everyone will have the same boiler, one of them is bound to know how to fix it.

 

[irw]

@Accy cyclist have you tried filling the loop to see if the pressure comes up?

That shouldn't affect his hot water as well. The fact he's lost both points to a fault common to both CH and DHW.

 

[Accy cyclist]

Poor timing for the breakdown but it will be good news, if it needs parts then the HA will be ripping it out and replacing with a new one due to age. If your lucky you might get an air source heat one now that decarbonisation is on the cards.

I asked them if it could be replaced 2 years ago,but they said that there's a long waiting list. Surely though,if it's knackered they'll have to replace it.

 

[si_c]

That shouldn't affect his hot water as well. The fact he's lost both points to a fault common to both CH and DHW.

Depends on the boiler - once mine loses pressure in the central heating loop it won't heat the hot water either, it just trips out until you top up the loop.

 

[HMS_Dave]

I asked them if it could be replaced 2 years ago,but they said that there's a long waiting list. Surely though,if it's knackered they'll have to replace it.

They have a duty of care. They will have to replace it by law...

 

[Accy cyclist]

Why not go and see one of your neighbours. Everyone will have the same boiler, one of them is bound to know how to fix it.

If only! My next door neighbour has a 5 year old boiler,complete with double radiators..and an electric shower! My shower often conks out(hot water wise).

 

[irw]

Depends on the boiler - once mine loses pressure in the central heating loop it won't heat the hot water either, it just trips out until you top up the loop.

Haha, I was literally about to post again to say loss of pressure could theoretically cause an overheat...It would still mean that reset button should have popped up though...

 

[Accy cyclist]

They have a duty of care. They will have to replace it by law...

When my boiler last conked out 2 years or so ago i quoted the law about not having to go more than 24,or was it 48 hours? without heating etc. They got all stroppy,saying it wasn't an emergency,so i'd have to wait.

 

[irw]

@Accy cyclist , Here's the actual user manual, which seems to have a few other things to try with regards to restarting/reigniting in it