MJR,
I respect your view, but the acknowledgement from ACTIVE is quite clear, I am covered for the Dragon RIDE 2021, not a specific distance:
"Smart move. You’ve added ACTIVE Refund to your registration. Keep the information below for your records, as the Reference ID is necessary to request a refund.
ACTIVE Refund Information
Participant | Activity | Refundable Amount | Reference ID | Refund Submission Deadline* |
| Dragon Ride 2021 | GBP 139.95 | CT########## | 23-Sep-2021 23:59:59 UTC |
*The deadline above is determined by the UTC time zone. For example, if an activity was on a Saturday, the refund request must be submitted online no later than 11:59PM UTC the Wednesday prior.
Should you need to request a refund, you may
submit a refund request online up to midnight 48 hours before your activity date.
Feel free to contact ACTIVE customer support directly at
support@active.com with any questions.
Here are some helpful tips to remember:
- Take your time. You can request a refund for your registration anytime, so long as it is more than 48 hours before the activity date.
- No games. You are covered for the amount listed above!
- No pop quizzes. You don’t need documentation for your refund request. When you say you can’t go because you were injured during training, your buddy bailed, or you just aren’t feeling it anymore – we’ve got you!
- No wait times. In most cases, your request can be handled entirely online, so that’s 0 time spent on hold and 0 time wasted.
- This is just for you. Your activity registration may be transferrable to a friend in some cases, but ACTIVE Refund is not.
- Keep your Reference ID handy. You will find this information above for each activity or participant.
- No take backs. If you request a refund on your registration, the organizer will be notified that you forfeit your spot in the activity.
- Event cancellations are a different story. If your activity is flat-out cancelled, postponed, or changed to a virtual/online activity, your registration can no longer be refunded through ACTIVE Refund. Next steps are up to the activity organizer. Depending on the circumstances, you may have a right to a refund or other remedy under your country's laws or under the activity organizer's terms and conditions.
To view more details, visit our
ACTIVE Refund Information page or see our full
Terms and Conditions"
So I maintain that anyone who enters a sportive and thinks they will get a refund from ACTIVE if their circumstances change should be very careful. None of their claims such as no games, no pop quizzes ring true