Adobe seems to have goosed our computer.

[Globalti]

Ever since we updated Adobe our home computer has been a nightmare. We can't uninstall Adobe. It has buggered Club Penguin, Ebay, iTunes, Orange mail, the lot.

Any suggestions?

 

[Norm]

Adobe is a software company. Products include Acrobat, Photoshop, Flash, Dreamweaver, InDesign, Illustrator, Premiere and a whole load more besides.

Give us a clue, which one was it?

 

[Globalti]

Flash, we think.

 

[ASC1951]

We can't uninstall Adobe.

While you are waiting for someone more expert to come along...

I'm puzzled that you can't uninstall this Adobe program. Even if you can't get the program's own uninstall feature to work, surely you can remove it using Control Panel/Add or Remove Programs? Then do a System Restore to a point before you installed it. [OK, Windows tends to leave bits of clutter when you do this, but it might get you going.]

Flash, if that is what has caused it, is hardly a rogue program. If you installed it from a download, was that from Adobe's site? If not, maybe a proper virus sweep would be a good idea.

 

[rh100]

This may help:

http://kb2.adobe.com/cps/191/tn_19166.html

 

[ACS]

Try this http://kb2.adobe.com/cps/141/tn_14157.html

Down load the uninstall to your desktop.

Uninstall Flash (in safe mode if possible: F8 on boot up) using the uninstaller.

Reboot PC. Make a system restore point. Check to see if issue remains. If it does then it was something else?
If resolved

Search out Flash stand a lone installer. (Second link down, first is a spam link)

Save the stand a lone installer to hard drive and execute.

Check PC

Hope this helps

 

[Globalti]

Thanks for the advice. We have given up on the accursed computer and taken it to a computer doctor in town. Nothing worked on it, it's got something seriously wrong, so time for a professional.

Took the precaution of changing all our passwords last night via this laptop though.

 

[Globalti]

Today' news is that the computer is full of viruses. We use AVG but only the free version, the bloke says this will only detect 80% of viruses. Presumably he means not viruses in the classic sense but malware and other unwanted stuff? The computer has been used mainly for emailing, Club Penguin and lots of You Tube and other funny video sites that our son surfs. Bearing in mind a 10 year-old's tendency to click on just about anything that looks interesting I suppose it's not surprising.

He now has his own Acer notepad so presumably we ought to set up better protection for that? What do people recommend? Is there anything that will protect more than one computer in the family for the same price?

 

[mr Mag00]

well for free I use Avast, adblock and noscript. Noscript does take some time telling what it can and cannot allow but generally once running it is great. I did have to tell my son to stop d/lding everthing and it seeems to have worked.
have had a problem last year from a dodgy site, i assume, but otherwise often catch email spam and trojans/malware etc.

so i would recommned those

 

[meenaghman]

Avast seems to be quite good for free version. (well I'm satisfied with it on my 12 and 15 yr olds laptops).. I do have malwarebytes on there and get them to run it periodically also.

Kaspersky if you're getting a non free antivirus program.

 

[ASC1951]

Kaspersky if you're getting a non free antivirus program.

Me too. At £25 a year or thereabouts (depending on when you buy it) it really is worth it.

The trouble with free AV programs is that you need several of them, because they all have gaps, and personally I found AVG the slowest and clunkiest of the lot. A false economy.