Kalkhoff is the bike I have at the moment and I find them excellent I had a Byocycle before they were good also but emailing a couple of makes they refused to answer a question ,so you draw your own conclusions.You may as well ask which are the best brand of tea bags. You will get 10 different responses from 10 different posters, depending on anecdotal experiences. Which type of bike are you specifically interested in, maybe narrow down the question a bit and it will help with a slightly more useful set of replies? Just my thoughts.
I think they play the covid card bit to much.What can you get hold of in the required style/size.
Warranty usually only for original owner so if buying used it’s not relevant.
It’s mostly the big global manufacturers with lifetime frame/ fork warranty (assuming failure not crash of course). But you’ll pay a premium usually over eg Planet X who have shorter warranties typically (except Decathlon who are cheaper and have lifetime on frames).
Aftersales, I’d say that’s more down to the selling LBS as much as the manufacturer (although most LBS have a fairly narrow range of manufacturers). If really interested on the manufacturer side, I’d ask the LBS for their exoeriences (although the pandemic has messed up availability and supply so delays to say a replacement part might not be down to lbs or manufacturer).
A friend gave me Kalkhoff s number in Germany they weren't to pleased when I phoned them .🤔If you were to take this at face value then the big retailers like Decathlon and Halfords would seem to offer the best deal. Decathlon offer a lifetime frame warranty plus one year on parts and Halfords would Like to be seen as a dealer defending its reputation as a being fair and offering good service. However we all know this doesn’t always tell the true story, it’s all about the experiences of customers and what sort of service and expertise they receive.
Your LBS might best bet as they are on hand to sort out any problems you might have and know that a good reputation is paramount in maintaining a good local customer base.
I don’t think it’s so much to do with Covid but the big rise in demand for bikes plus the production problems Shimano are having.I think they play the covid card bit to much.
YesSo the insight requested is specifically around e-bikes?
What made you think that?A friend gave me Kalkhoff s number in Germany they weren't to pleased when I phoned them .🤔
They weren't they took the word of someone who said they would do a software update them didn't check up to see if he had follow it up.What made you think that?
if you bought in the UK your contract is with the supplying dealer there. It’s up to them to deal with any warranty or other problems.