After sales

[Alex321]

So the insight requested is specifically around e-bikes?

He did post in the ebikes subforum

 

[Biker man]

He did post in the ebikes subforum

The whole site is called cycle chat so what is the problem Alex

 

[figbat]

The whole site is called cycle chat so what is the problem Alex

I'm not sure I see a problem - I infer that @Alex321 was suggesting that since the question was asked in the e-bike area, the scope of the request must for for e-bike feedback. Is this what you wanted? If so, no problem. If you wanted wider cycle experience and feedback then a small problem exists, but it isn't with Alex's post.

 

[Sittingduck]

Pretty sure it was originally in a different part of the forum and has been moved. Just sayin'.

 

[Scoosh]

Mod Note:
Thread was originally posted in Bikes and Buying Advice – What Bike?
It was Moved because it is referring specifically to eBikes.

 

[carpiste]

A couple of years ago I bought a Raleigh ebike from the LBS
Turned out they had recently made a small change to the system - which caused me loads of problems
The LBS were great about it - great support
But Raleigh were excellent in helping the lbs sort out the problems at no cost and, after a few months, fixed the whole problem by upgrading my bike totally so as to fix my problem and the LBS's problem at the same time

So - a good LBS is the place to look for good initial support - but if the manufacturer is rubbish then the LBS can be limited in what they can do

It appears you have the answer to your original question

 

[Alex321]

The whole site is called cycle chat so what is the problem Alex

No problem at all.

Pretty sure it was originally in a different part of the forum and has been moved. Just sayin'.

Mod Note:
Thread was originally posted in Bikes and Buying Advice – What Bike?
It was Moved because it is referring specifically to eBikes.

I didn't realise it had been moved to this subforum, I thought it had been posted in it initially.

 

[CXRAndy]

I bought my ebike from China, knowing that anything major it was down to me. Unless the frame cracks, then expensive item is the motor and battery I've got a spare battery part of the purchase. A complete motor kit will cost $600. So not the end of the world

 

[youngoldbloke]

If your ebike is out of warranty as is mine, or as I did, you move 100s of miles away from from the original dealer you purchased from, Google dealers that sell your brand of e-bike in your area. When I did this I was pleasantly surprised to find an e-bike specialist that dealt with Orbea relatively close, and received excellent service, although I hadn't purchased the bike from them originally.

 

[Biker man]

If your ebike is out of warranty as is mine, or as I did, you move 100s of miles away from from the original dealer you purchased from, Google dealers that sell your brand of e-bike in your area. When I did this I was pleasantly surprised to find an e-bike specialist that dealt with Orbea relatively close, and received excellent service, although I hadn't purchased the bike from them originally.

Yes I didn't go to the original dealer because the original wanted to put the bike in quarantine for 2weeks before they would look at it .