bishbashbogoff
New Member
Now I haven't had a personal experience with one so far that I can recall, perhaps famous last words, plenty of similar fair with other companies over time though, but I was just about to pony up and buy the Carradice bag from spa when I did a quick search on trustpilot as I usually do and saw a swathe of awful reviews about the customer services. Then saw some lengthy thread on another forum echoing the same.
Well I did have a minor encounter with winstanley bikes recently where I sent a customer services query and it took them 3 weeks or so to respond and when I replied back they didn't bother replying again. Looking at their trustpilot reviews after the fact showed a consistent pattern on that front. The lack of reply from them made me see they could not care less and looking further showed my suspicions were not unfounded and made me not want to give them my patronage in future.
I did have a little reservation about using sjs because of a curt unhelpful reply some weeks ago but now looking at their trustpilot scores they seem to have a great track record. They weren't actively rude just not helpful to my question and seemed a bit indifferent and blunt. So despite that, weighing up the greater evidence base, it seems I will go with these as the lesser evil as it is better to go on statistical data than my interpretation of the email which was not anything particular.
Is it that because people are coming to them wanting stuff from them every day that they get God Complexes similar to how you would notice with nightclub promoters - well I guess most of you old timers do not know about that?
where they get some many people coming to them they think they can treat people as they like and they will still keep coming back.
I have noticed this arrogant air in the last few years as well with people in the electronics community online.
Seems some fields are prone to their population falling into this trap.
There are some bike shops like tredz though which I get the impression of more laid back 'surfer dude' types compared to the cold and aloof 'comic book store' guy character of the aforementioned.
Well I did have a minor encounter with winstanley bikes recently where I sent a customer services query and it took them 3 weeks or so to respond and when I replied back they didn't bother replying again. Looking at their trustpilot reviews after the fact showed a consistent pattern on that front. The lack of reply from them made me see they could not care less and looking further showed my suspicions were not unfounded and made me not want to give them my patronage in future.
I did have a little reservation about using sjs because of a curt unhelpful reply some weeks ago but now looking at their trustpilot scores they seem to have a great track record. They weren't actively rude just not helpful to my question and seemed a bit indifferent and blunt. So despite that, weighing up the greater evidence base, it seems I will go with these as the lesser evil as it is better to go on statistical data than my interpretation of the email which was not anything particular.
Is it that because people are coming to them wanting stuff from them every day that they get God Complexes similar to how you would notice with nightclub promoters - well I guess most of you old timers do not know about that?
where they get some many people coming to them they think they can treat people as they like and they will still keep coming back.I have noticed this arrogant air in the last few years as well with people in the electronics community online.
Seems some fields are prone to their population falling into this trap.
There are some bike shops like tredz though which I get the impression of more laid back 'surfer dude' types compared to the cold and aloof 'comic book store' guy character of the aforementioned.
