Anyone know anything about flight refunds?

[swee'pea99]

My daughter was due to fly back (finally) from Morocco - had a ticket booked & paid for - then the Moroccan government decided to extend lockdown conditions, and the flight was cancelled. She went to the website to get a refund, and their related guidance includes stuff like:

Is this possible? 'even if the carriers don't'? I had told my daughter not to worry - it's a contract: you've paid them to deliver something and they haven't delivered it: you'll get your money back. Now, according to this, it might be a case of 'they don't'. Can this be legal? Just seems clearly wrong to me, whereas commercial type law generally actually makes sense/tallies with 'natural justice' (eg, you pay for something, you get it; or you get your money back).

Does anyone have any knowledge in this area? I've promised my daughter I'll look into it, not least because her internet access is flakey at best where she is right now.

 

[vickster]

I did a Chargeback via my credit card. Air France Paid via Expedia for a Delta flight ,

 

[swee'pea99]

I did a Chargeback via my credit card. Air France Paid via Expedia for a Delta flight ,

Thanks. Did your cc company cough up without quibbles? (Having said which, I don't yet know how she paid.)

 

[vickster]

Thanks. Did your cc company cough up without quibbles? (Having said which, I don't yet know how she paid.)

Yes...but the company has 45 days to dispute so it may possibly get reversed although the law is on my side

 

[mistyoptic]

There’s a whole section about it on moneysavingexpert.com

 

[screenman]

If it is Ryanair join the queue as there is a massive FB group many waiting since the beginning of March, she will be offered a voucher, which can be difficult and axpensive to spend it seems.

 

[gbb]

The guidance above is probably just that, guidance...that favours the supplier. It probably makes no difference to your statutory rights, it's just fog to confuse people into thinking it's your only option.

 

[screenman]

https://www.facebook.com/groups/ryanaircomplaints/?fref=nf

 

[vickster]

If it is Ryanair join the queue as there is a massive FB group many waiting since the beginning of March, she will be offered a voucher, which can be difficult and axpensive to spend it seems.

Or just request a CC chargeback...

 

[Chris S]

I did a Chargeback via my credit card. Air France Paid via Expedia for a Delta flight ,

I did the same when FlyBe went broke. I got my money back within a few days.

 

[screenman]

Or just request a CC chargeback...

Some cc companies are not giving it back that easily.

 

[vickster]

Some cc companies are not giving it back that easily.

Tesco/RBS didn't quibble. They just take it back from Ryanair and then it’s up to them to dispute.

this is why I never use a debit card for anything online (Only use really for food and drink)

 

[screenman]

Tesco/RBS didn't quibble. They just take it back from Ryanair and then it’s up to them to dispute.

this is why I never use a debit card for anything online (Only use really for food and drink)

I am the same Vickster, but thousands are having problems.

 

[vickster]

I am the same Vickster, but thousands are having problems.

Credit or debit card though?

 

[screenman]

Credit or debit card though?

Many are having trouble with credit cards as Ryanair have not refused a refund they just have not done it yet in many cases. Trust pilot makes an interesting read on them. Even my gift vouchers cost money to spend it seems.