Anyone know anything about flight refunds?

[vickster]

I wouldn’t use Ryanair, did once years ago, never again!

 

[screenman]

https://uk.trustpilot.com/review/www.ryanair.com

 

[Milkfloat]

@swee'pea99 It looks like the flights were booked via a third party which may make things far more complicated. I suspect that it is kiwi.com that your daughter should be going after not the airline. I would suggest contacting them rather than the airline. You won’t be able to do a chargeback on the credit card until you have tried to work it out with the company the contract is with.

 

[swee'pea99]

@swee'pea99 It looks like the flights were booked via a third party which may make things far more complicated. I suspect that it is kiwi.com that your daughter should be going after not the airline. I would suggest contacting them rather than the airline. You won’t be able to do a chargeback on the credit card until you have tried to work it out with the company the contract is with.

Thanks - that's my line of thinking too - her contract is with kiwi.com, it seems to me. Unfortunately their 'what to do' page lists a number of options, none of which is 'apply for a refund from kiwi.com'. This will need more looking into, but thanks to everyone for responses - food for thought.

 

[Colin Grigson]

I realise it doesn’t help much but we’re waiting for refunds from April - we were hoping the funds would be back in our account by now. Quite how they (Ryanair) are allowed to get away with this, is beyond my understanding.

 

[vickster]

think they have finally committed to refunds. Did you try to get money back via credit company?

 

[Colin Grigson]

think they have finally committed to refunds. Did you try to get money back via credit company?

Yes, been down that path but they too drew a blank ... my understanding is that some refunds are filtering through ... hope mine come in eventually