Anyone sell on AmazonMarketplace?

[e-rider]

I've been and idiot but I'm looking for advice not more "you're an idiot"

So, I listed some secondhand stuff on AmazonMarketplace.

I was contacted by a buyer in the USA who wanted to buy an expensive item and have it shipped express delivery.


Amazon pay a set fee for shipping and the express was significantly more (likes lots more and very expensive) but the item was valuable and I was keen to sell and make the money so I stupidly agreed.


Anyway, now the buyer has told me they no longer want item and have returned it for full refund.


So, 2 problems. First, I will lose all the express shipping fee which is more than you might imagine. Second, I need to refund a large amount of money that I no longer have and can't get.



What can I do? Do I need to issue a refund for secondhand stuff to international buyers?

 

[vernon]

No longer wanting an item is not justification for a refund.

Have a word with Amazon. They are best placed to offer advice.

 

[biggs682]

no thats one place i have not sold on

 

[xxmimixx]

here is your answer and the important bit is this

[size="-1"]Please note that, with respect to returns initiated during the first 7 working days after delivery, sellers are not required to refund the cost of giftwrapping, returning the item to the seller, and other services provided to you in connection with your purchase unless you return the item to the seller because of an error on the seller's part or because it is defective.

[/size][size="-1"]Where you are withdrawing from your purchase between 7 and 30 days after delivery (or between 7 and 14 days in the case of items) and there has been no error on the seller's part, the seller is only required to refund the cost of the item.
[/size]

[size="-1"]
[/size]

 

[smokeysmoo]

XX pretty much covers it there IMO. The only thing I'd add, is the sale not covered by distance selling regs? Being a private individual I'd guess probably not, but I don't know for sure, although I'm sure someone else will.

If however you do have to refund anything, it should only be the item and not the outbound, and certainly not the inbound postage. Also, could you not slap the buyer with a re-stocking fee? 25% should help you to lick your wounds if the worst comes to the worst

Good luck with it

FWIW I've never sold but I have tried to buy from there a coupe of times, each time I never got a response from the seller and Amazon refunded my payment, now it never even enters my head to look there for anything.

 

[BluesDave]

IF the goods are not of fit & merchantable quality i.e. not up to the job they were intended for then you have to issue a refund regardless of wether they are new or S/H unless a. it is sold as seen or b. you mentioned the defects in your advert.

Although ostensibly you can return anything to a shop within 30 days for a full refund you are not a shop you are a private seller so this does not apply to you.

Taking into account the above you have every right to refuse a refund if the reason for the return is that the buyer simply no longer wants the item. If they have communicated this to you then keep a copy of this communication and tell them that you will not accept return of this item just because they no longer want it because you sold it in good faith or words to that effect and that it was in a fit and merchantable condition when they received it. Check the sale of goods act re: refunds.

Then email a copy of all communication to Amazon together with a copy of your item description requesting that they phone you and making it clear that you are not prepared to accept return of the item as it was in perfectly reasonable condition for a second hand item when you sold it.

Lastly there is always the Citizens Advice Beaureu who I should imagine will tell you the above.

N.B. I HAVE BOUGHT MANY THINGS OFF AMAZON BUT NEVER SOLD ANYTHING ON THERE.

 

[wiggydiggy]

<Selling Refund Advice Needed>

This is why my friend has stopped selling as buyers can return items for any reason within x days (its listed above I think)

Its excellent as a buyer, not so much as a seller.

Good luck with the case

 

[Andy_R]

this is quite tricky, as you need to check the laws of distance selling outside of the EU (to the US) and their buyers rights, and how it affects your rights as a seller in the EU. Can of Worms springs to mind. Amazon should be able to help you out, as they are the facilitator, but don't hold your breath.

 

[e-rider]

thanks all,