I've recently had cause to have dealings with court appointed officers (debt recovery). In order that a charge for payment be served on the defender, I had to submit written instructions to that effect (which cost me again). All good so far...... Following this, I contacted the company by phone and I specifically asked that they do not follow a certain course of action as I did not want to incur further expense, and asked what the costs would be to carry out an alternative course of action. The person I spoke to agreed to find out the costs and to call me back. I've just received a bill. I didn't get a call back with the cost that I requested, and they've carried out the action I asked them not to. I'm not too happy about this, and don't feel I should have to meet the full cost - it's not a lot, but I feel I'm getting shafted. So, If I write to them, am I best off explaining the above, then asking them to review the charge, or should I offer a given amount? (just to get it off my back and done with).