Brilliant service from an ebay seller.

[Dangermouse]

Quite a few months ago we bought a cycling jacket from an ebay store and Eileen loved it, earlier this week the zip failed and that was it we thought as once feedback is given, that's about it as far as ebay are concerned, anyway I emailed the seller who got straight back in touch asking what the problem was, he then asked me to send it back for him to have a look at the zip, the next day he asked how much the post to return it was, and within seconds of me telling him..........the money was refunded, this was yesterday, today Eileen received a brand new jacket, identical but with much better zips.

Fantastic service to say the least, after all after 3 months he could say it was a sports jacket and caused by wear and tear or we had been rough with the zip and damaged it ourself, well chuffed.

 

[welsh dragon]

Quite a few months ago we bought a cycling jacket from an ebay store and Eileen loved it, earlier this week the zip failed and that was it we thought as once feedback is given, that's about it as far as ebay are concerned, anyway I emailed the seller who got straight back in touch asking what the problem was, he then asked me to send it back for him to have a look at the zip, the next day he asked how much the post to return it was, and within seconds of me telling him..........the money was refunded, this was yesterday, today Eileen received a brand new jacket, identical but with much better zips.

Fantastic service to say the least, after all after 3 months he could say it was a sports jacket and caused by wear and tear or we had been rough with the zip and damaged it ourself, well chuffed.

Its nice to hear about a good outcome DM

 

[Dangermouse]

Its nice to hear about a good outcome DM

It is WD, its a breath of fresh air to see an ebay store doing nice things without quibble.

 

[ianrauk]

Don't be shy.. share the company.

 

[Dangermouse]

Do better than that Ian I will pop a link up, they do some very nice sports and cycling clothing.

http://www.ebay.co.uk/sch/rugzoneuk/m.html?_nkw=&_armrs=1&_ipg=&_from=

 

[Dangermouse]

I can highly recommend the shorts and tops, its all I wear.

 

[welsh dragon]

I have now added them to my favourites list.

 

[ASC1951]

There are some very good prices there provided the quality is ok.

Now, if they did Vibram Five Fingers!

 

[Dangermouse]

There are some very good prices there provided the quality is ok.

Now, if they did Vibram Five Fingers!

The quality is there, my favourite shorts are the black and white Deko.........had them 3 years and use them all the time and still look as new as the day I bought them.