BT is stopping my services

[Chris S]

I've just had an email from BT informing me that they are stopping my services. I'm not in the mood for dealing with a chat bot and it would be inconvenient to phone up at the moment so does anybody know what this means? I haven't asked them to do anything.

 

[roubaixtuesday]

I've just had an email from BT informing me that they are stopping my services. I'm not in the mood for dealing with a chat bot and it would be inconvenient to phone up at the moment so does anybody know what this means? I haven't asked them to do anything.

View attachment 798870

Would take your home address off that pronto if I were you.

 

[markemark]

Think it might be a block you had on dialling premium rate numbers. I would get them to keep it as as scam could be an engineer doing this and then using your line to call a premium rate number they have setup to con you.

 

[Fastpedaller]

Is it genuine ie from BT? Would be my first question, given that you haven't asked them to stop the service!

 

[Drago]

It smells fishier than Accy's home made apple pie.

 

[Sharky]

Your address is still visible on the thumb print.
Delete the post and start again.

I've had several emails, that looks as if they are from BT, but obviously spam. Just delete them.

If concerned, go direct to their customer services, via a contact number you trust.

 

[sungod]

don't click on any links in the email

call bt on a known-correct number (get it from bt.com) and ask what is going on

if someone has pinched your id and used it to cancel service, this could be a prelude to them doing something else using your identity

 

[markemark]

If it’s Has your name and address I would definitely contact bt as the scam could generate a real email. But important you contact through a safe number and not the email.

 

[Chris S]

Think it might be a block you had on dialling premium rate numbers. I would get them to keep it as as scam could be an engineer doing this and then using your line to call a premium rate number they have setup to con you.

That was it thanks. It's been replaced with a new service now.

 

[AndyRM]

Think it might be a block you had on dialling premium rate numbers. I would get them to keep it as as scam could be an engineer doing this and then using your line to call a premium rate number they have setup to con you.

This is the correct answer.

It's not paid for and if you didn't request any changes to your package it's probably shifty.

I dealt with someone recently who'd called to have a one day sports pass added on and the sales agent had regraded their entire sports package to meet their target.

They've tightened up a lot on that kind of thing but there's still a fair bit of it, mostly in store and from door to door sales (which I genuinely cannot believe is still a thing).

 

[nogoodnamesleft]

What was the e-mail address of the sender? Not the human friendly one the eg customerservices@bt.com. And the sender not yhe "reply to" address.

It’s one easy check that can filter out the less sophisticated scams. eg sometimes you might see eg cancellations@britishtelecom.mailsorter.io ie NOT British Telecom atall.