London Female
Über Member
I have had no internet at home for three days now. I made a call to Virgin which went to a call centre.
I get the usual instruction to swith the modem off and back on. After being asked to swith it off and back on for the fouth time, I refused.
Me: there are no lights on my modem it is clearly not working, just send me a new one
Call centre: please swith it off again
Me: no I have already done this four times
Call centre: unplug everything including your computer
Me: no, put me through to someone who can help
Call centre: you are not letting me help you now unplug your computer
Me: it isn't plugged in to anything
Call centre: you can not have a computer that is not plugged in to something
I put the phone down and swore, I think my son may have heard me, in fact the whole street may have heard me.
I get the usual instruction to swith the modem off and back on. After being asked to swith it off and back on for the fouth time, I refused.
Me: there are no lights on my modem it is clearly not working, just send me a new one
Call centre: please swith it off again
Me: no I have already done this four times
Call centre: unplug everything including your computer
Me: no, put me through to someone who can help
Call centre: you are not letting me help you now unplug your computer
Me: it isn't plugged in to anything
Call centre: you can not have a computer that is not plugged in to something
I put the phone down and swore, I think my son may have heard me, in fact the whole street may have heard me.