chain keeps coming off new bike

[chipmonster]

This is the first time I have taken a ride on a road bike. I have bought a new claud butler strada (road bike with a carbon frame).

I had weird experience for the first time (35 mis on the road)

It was twitchy and really fast, this will take time getting used to. The gears were okay.

The worrying thing was that the chain came off twice, why would this be its a new bike? Do i need to take it back to the bike shop? This has got me really worrried, please help!!!

 

[Gerry Attrick]

Front or rear mechs (or both) just need tweaking. Take it back to lbs and get them to fix it. Not your problem.

 

[chipmonster]

Am i okay to ride it in the mean time, because they are closed overr the weekend

 

[Gerry Attrick]

Yes, no problem, but you might like to avoid using extreme gears. i.e. very highest or very lowest as you could run the chain into the spokes. Which end does the chain come off? Front or back?

 

[chipmonster]

chain comes off when it is on the smaller cog on the front pendle, and its normally on the biggest cog on the back.

 

[Gerry Attrick]

It sounds like the front mech limit screw needs adjusting. Simple enough job, but without knowing which front mech you have its not easy to describe. Have a look at the link below, but if you've any doubts, let the lbs sort it 'cos they'll try to blame you for any resulting damage.
http://bicycletutor.com/adjust-front-derailer/

 

[shimano]

sorry to hear of your woes chipmonster - as it's a new bike maybe best not to touch it yourself unless you're confident about following bicycletutor or Sheldon Brown. I just bought a new bike today and the sales guy fiddled with it before I tried it and once I said I'd buy it their resident mechanic went over it all again - superb service. Go back as soon as they are open and demand (politely) that they sort it out - good luck!

 

[alecstilleyedye]

as you've (presumably) spent in excess of £700 on a bike, the shop is stupid if they are going to risk losing your continued custom by not keeping to their responsibilities. i bought a new mtb years ago, and within two weeks the front gear cable broke. it was replaced no questions asked and to this day i still use them.

i'm sure they'll sort you out straight away chipmonster.

 

[Perry]

A few tweaks here and there is all that's needed.