Computer out of stock, dispatch date missed
- Thread starter beanzontoast
- Start date
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OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Assuming the base has been dispatched, I guess I could see if the motherboard is one of the affected ones using the method 2Loose posted about. If it is, I think it will be going straight back for a refund. If it arrives and is not affected, I'll be happy to keep it.
OTOH, the incomplete communications from the retailer isn't doing them or my confidence any favours. Amazon is still showing 'Dispatching Soon' and the tracking details - promised to be with me last night - still have not come through. Apart from a pdf guarantee that they sent me yesterday, I haven't heard anything more. Still waiting to hear back from them about the motherboard issue. It makes me wonder if the delay has been to do with this issue. If it is, I wish they'd just say so.
Norm - I know you have strong feelings here and part of me does agree with you; but I feel I'm in the middle of the process now, trying to give the seller chance to explain and, if anything is wrong, offer to put it right before - if necessary - I pull the plug.
OTOH, the incomplete communications from the retailer isn't doing them or my confidence any favours. Amazon is still showing 'Dispatching Soon' and the tracking details - promised to be with me last night - still have not come through. Apart from a pdf guarantee that they sent me yesterday, I haven't heard anything more. Still waiting to hear back from them about the motherboard issue. It makes me wonder if the delay has been to do with this issue. If it is, I wish they'd just say so.
Norm - I know you have strong feelings here and part of me does agree with you; but I feel I'm in the middle of the process now, trying to give the seller chance to explain and, if anything is wrong, offer to put it right before - if necessary - I pull the plug.
2Loose
Guru
- Location
- Loughborough, Leicestershire.
Unfortunately for you Beanz, you have ordered a Sandy Bridge based PC right at the start of a huge recall process by Intel. The performance advantages of the Sandy bridge are huge, but no matter what supplier you had used, you'd still be caught up in it as far as delivery and\or service goes.
As far as the recall goes, Intel WILL sort it (they put aside $6Billion to rectify it!), but hopefully this will have already been done for the PC you get. The actual problem means that the pc will eventually cause a fault and not be able to speak to the hard disk in about 5% of cases over a 3yr period - which is a high rate of returns for Intel stuff, potentially damaging to the Intel brand and the reason they have jumped on it so quickly.
Even if you end up with the defective Sandy bridge, it will have a few years before you saw any symptoms if at all, by which time it would have been swapped out (Intel are paying for this to be done on site wherever possible).
This company doesn't seem to be giving you much reassurance though and that is the kicker. You may have a PC next week or next month, if the former then fine and well, if the latter then you'd obviously cancel and go elsewhere only to effectively start all over again from scratch. Frustrating indeed.
I am still crossing my fingers for you and hoping the supplier starts to actually try and reassure you about this.
As far as the recall goes, Intel WILL sort it (they put aside $6Billion to rectify it!), but hopefully this will have already been done for the PC you get. The actual problem means that the pc will eventually cause a fault and not be able to speak to the hard disk in about 5% of cases over a 3yr period - which is a high rate of returns for Intel stuff, potentially damaging to the Intel brand and the reason they have jumped on it so quickly.
Even if you end up with the defective Sandy bridge, it will have a few years before you saw any symptoms if at all, by which time it would have been swapped out (Intel are paying for this to be done on site wherever possible).
This company doesn't seem to be giving you much reassurance though and that is the kicker. You may have a PC next week or next month, if the former then fine and well, if the latter then you'd obviously cancel and go elsewhere only to effectively start all over again from scratch. Frustrating indeed.
I am still crossing my fingers for you and hoping the supplier starts to actually try and reassure you about this.
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Mini update.
Have had correspondence with the retailer by email. The unit has been dispatched - tracking in place. The tracking firm (UPS) was supposed to email me the details according to the retailer but didn't - not the retailer's fault if so.
Regarding the possible motherboard issue - I've been given the option of either refusing delivery so that it bounces back to them, or accepting it and -if I find the motherboard does turn out to be in the affected version group - going with the free motherboard swapout from the manufacturer when the new ones are released.
So, at present I'm thinking I may as well accept it as I can't really lose. The entire unit has a 2 year guarantee to fall back on if needed. Going to sleep on it to be sure.
Have had correspondence with the retailer by email. The unit has been dispatched - tracking in place. The tracking firm (UPS) was supposed to email me the details according to the retailer but didn't - not the retailer's fault if so.
Regarding the possible motherboard issue - I've been given the option of either refusing delivery so that it bounces back to them, or accepting it and -if I find the motherboard does turn out to be in the affected version group - going with the free motherboard swapout from the manufacturer when the new ones are released.
So, at present I'm thinking I may as well accept it as I can't really lose. The entire unit has a 2 year guarantee to fall back on if needed. Going to sleep on it to be sure.
2Loose
Guru
- Location
- Loughborough, Leicestershire.
Oooh, they gave you an update!
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
After speaking to Asus, have decided to reject delivery so that it goes back to the manufacturer. Asus say they informed all suppliers to stop sending out systems using the motherboard because of the issue with the Cougar Point chip. This clearly has not happened in my case, so a full refund will be the option I will go for.
Having thought about it, I don't think a manufacturer who has behaved in this manner should get a sale from me.
Having thought about it, I don't think a manufacturer who has behaved in this manner should get a sale from me.
2Loose
Guru
- Location
- Loughborough, Leicestershire.
Phew, what an ending. Sorry to hear that, but it is the decision I would have made.
May I suggest waiting a few weeks before starting again? Give the old Sandy Bridge motherboards time to get out of the supply channel.
May I suggest waiting a few weeks before starting again? Give the old Sandy Bridge motherboards time to get out of the supply channel.
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Asus says they're shipping from 28th Feb, so not too long to wait. Think I'llspend the money with a different system builder though...
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Well, I've emailed the retailer to tell them the delivery will be rejected and have submitted a claim with Amazon. Asus did not sound very pleased about the whole thing as it doesn't reflect well on them I guess. They say they've 'advised' all system builders to stop selling systems with the motherboard in them, but they can't force them to stop apparently. I've given Amazon chapter and verse on it.
What a flipping waste of time!
What a flipping waste of time!
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Just when all hope was fading - the retailer has made an offer...
They will take the system back today when I reject delivery, fit a new (fixed) motherboard when it is released next week-ish, then ship the computer back to me. So a delay of a couple of weeks, but I'd get the system I originally wanted. So they're making an effort at least and given the fact their feedback up to now has been very good, it's worth considering I think.
What would you guys do...?
They will take the system back today when I reject delivery, fit a new (fixed) motherboard when it is released next week-ish, then ship the computer back to me. So a delay of a couple of weeks, but I'd get the system I originally wanted. So they're making an effort at least and given the fact their feedback up to now has been very good, it's worth considering I think.
What would you guys do...?
2Loose
Guru
- Location
- Loughborough, Leicestershire.
Knowing that Asus and other motherboard suppliers are in the same boat, you have a choice of a lesser machine off the shelf right now, or the decent one you wanted in a week or two. (or you could have a had a PC that would work but is likely to need warranty work in the future if you accepted the parcel.)
Personally, I'd stay with it. Especially as you have managed to get them talking to you promptly now.
Personally, I'd stay with it. Especially as you have managed to get them talking to you promptly now.
OP
OP
beanzontoast
Guru
- Location
- South of The Peaks
Yes - I've decided to give them a chance to sort it in the light of their improved communications. As they've bothered to ring me from Germany and have arranged for the courier to do an about-face with the delivery, it's worth a go.
I think I've waffled on enough about this now, but I will pop a final update when (optimist!) it's all sorted.
I think I've waffled on enough about this now, but I will pop a final update when (optimist!) it's all sorted.
