Couriers - They Suck!

[Riverman]

Just feel like letting off a little steam about this. I'm fed up of arriving home to find a card lying on the floor telling me to pick a parcel up from some obscure depo in another town.

I live in a city for goodness sakes, you'd think they'd be able to afford to have a depo in the city but then, I guess that's what happens when profit is the number one priority.

Then I find I also have to ring a revenue sharing 0870/0844 or even 0871 number to rearrange the delivery. Great, they can cost over 10p/min.

Even though I have my misgivings about Royal Mail, at least if there is a problem, we can petition Royal Mail through government and have some hope of getting some results.

To make matters worse, the Royal Mail depo here is just down the road. Grr.. I'm going to stop ordering from places that use these couriers soon.

 

[PaulB]

All of them. There isn't one good/reasonably good courier company on this planet. Poor performance; pathetic customer service; inadequate communication...all awful.

 

[Rhythm Thief]

I agree. When I lived in Monmouth, I occasionally found myself having to drive to Cardiff to pick up something from City Link. I worked out more than once that it was further away from me after it had been "delivered" than before the original owner posted it to me. By contrast, almost everywhere I've ever lived has had a post office depot within ten minutes' walk.

 

[threebikesmcginty]

I always get goodies delivered to work which saves any of the 'you were out' nonsense - this has the added bonus that, if it's bike bits, I can then integrate them into existing stock with no-one else being any the wiser.

 

[automatic_jon]

I recently ordered a new helmet online and the courier tried to deliver it while I was out. He didn't leave me a card but he did deliver it to next door instead and then came back to pick it up later. It's only because JE James cycles sent me an email with a specific delivery date I knew the package was missing. I eventually, after knocking on doors and talking to the busy-body corner shop owner, tracked down the courier company and went to their depot to collect.
I was fully expecting to get knocked off my bike and have my head run over while going to collect my new helmet.

 

[4F]

I always get goodies delivered to work which saves any of the 'you were out' nonsense - this has the added bonus that, if it's bike bits, I can then integrate them into existing stock with no-one else being any the wiser.

+ 1

 

[gaz]

I've found UPS to be very good, and they drop the parcel off next door and leave a note saying they have done. Others are just a pain in the arse..

 

[Rhythm Thief]

I've found UPS to be very good, and they drop the parcel off next door and leave a note saying they have done. Others are just a pain in the arse..

That's sensible, although it assumes you get on with your neighbours. I usually leave a note asking couriers to leave parcels in my car (it's never locked) or put them through the cat flap in the back door.

 

[HLaB]

I mistakenly had something sent to the flat and got home to a message that I had to wait 24hs and collect the parcel (out of town depots are a pain :-( ) Fortunately the card also said I could rearrange delivery. I rung it and got it redelivered that afternoon :-)

 

[phaedrus]

I was fully expecting to get knocked off my bike and have my head run over while going to collect my new helmet.

Are you trying to say that you rode a bike without a helmet and you didn't get killed?

Impossible!!

 

[Crankarm]

Amazon use Home Deliery Network. If they deliver, you are not in, they leave a card, then you can go on-line to book your redelivery date and time. Simples. You can also call their 0871 number, but who would do that ?

Agree most courier companies are pants although the FedSEX woman last week who brought my Vaude panniers was a dish .

A huge XDP Logistics panel van drove across my front garden this afternoon and I wasn't even having a delivery. *******s.

 

[vernon]

Amazon use Home Deliery Network. If they deliver, you are not in, they leave a card, then you can go on-line to book your redelivery date and time. Simples. You can also call their 0871 number, but who would do that ?

Amazon also use Royal mail and City Link. I had an order part delivered by Royal Mail and part delivered by City Link.

I have not had any issues with either delivery service.

 

[brokenbetty]

Once I was waiting at a depot, and the guy in front of me hadn't got any photo id so they wouldn't let him take the parcel.

The irony was it was his graduation photos! He kept saying "just give it to me, I'll open it now and you'll see it's a photo of me" and the clerk kept saying "I'm sorry, but I can't give it to you until I've seen a photo id"

 

[longers]

I used to feel smug that City Link were within walking distance but met someone outside the lbs who'd ridden ten miles to find they've moved it to Trafford Park which is twelve miles away.

 

[itchyrider]

All of them. There isn't one good/reasonably good courier company on this planet. Poor performance; pathetic customer service; inadequate communication...all awful.

That really hurts me?