I’ve never had a problem when I have actually placed an order - they’ve always been exceptionally prompt. My beef with them, and with
Wiggle, is that they are constantly spruiking “sale” items which they either do not have in stock, or have only in very limited odd sizes or else are not actually available at the price quoted in the big jazzy come-on. Their site is painful to navigate and searches invariable lead to these dodgy discounts which are really not available in any meaningful sense. I have given up on them.